Quality Assurance

Purpose of Role:

The purpose of this role is to ensure the quality, safety, and regulatory compliance of all hardline products sourced from suppliers. The Quality Assurance will oversee all aspects of product testing, inspections, certification verification, and vendor compliance with European and customer-specific standards. This role acts as a key quality gatekeeper—collaborating with internal teams, external labs, and suppliers to identify risks early, implement corrective actions, and continuously improve product quality and safety across the supply chain.

Key Responsibility:

• Work with Merchandisers and Suppliers on all new developments to conduct evaluations and inspections needed to confirm full compliance to all applicable mandatory standards and specified requirements.
• Must review of test reports provided by vendors and assess if they meet customer and EU safety standards.
• Regularly meet third party testing lab to compare notes on product safety and establish a line of control on the issuance of certifications to vendors (establishing if these are genuine or not).
• Review all samples and prepare quality plans with regards to pre-production evaluations, lab test requirement and inspection requirements.
• Coordinate sample submissions for lab testing and inspection arrangement with suppliers.
• Provide technical assistance to Buyers and Merchandisers in resolving product quality and safety issues encountered during production and in the field (i.e. complaints and consumer returns).
• Maintain the documents in computer server and samples in the office.
• Customer complaint handling, need to investigate the root causes, propose and implement CAP.
• Coordinate inspection before shipment.
• Organize and participate in business trips with the foreign quality team.
• Manage suppliers to get product improvements and certification documents.
• Manage and optimize laboratories operation in order to have our products in compliance with European regulation.
• Identify potential quality/production risk and preventive action planning during new product introduction stage.
• Shipment quality review and approval
• Manage all quality related reports and documents by following SOP and ensure have good access for history issue tracking and reporting.
• Regular program framework review for making sure the efficiency and effectiveness.
• Manage quality activities to meet shipment schedule without scarifying quality requirements.

Required Professional Qualifications:

• At least 8+ years experiences on textile category, FCM category (India) and hardgoods (India).
• Over 5 years work experience in the field of quality assurance, quality control, and have experience in vendor improvement and vendor development project.
• Experience on third-party lab is preferred. Good judgment in identifying quality problems and familiar with AQL standard.
• Experience of wide range of manufacturing process, including knowledge of SOPs, and critical process control.
• Team player, methodical, attention to detail and no compromise on product safety
• Responsible, good logic thinking, self-motivated, pressure-endurable, optimistic and open-character, good negotiation skills and good communication skills.
• Understanding and have experience at all or partial of Quality system, Product development process evaluation, Product reliability prediction, Manufacture process control, Sampling plan and inspection, Continue improvement, Quantitative approach and tool, Quality cost analysis, etc.
• Good at written and reading English, smooth communication in oral English. Strong interpersonal and coordination skills.
• Ability to work independently, manage multiple tasks, and remain detail oriented.
• Local Dhaka based female candidates preferred.
• Familiar with EU safety.