Quality Assurance Manager

Intellect Design Arena Ltd is an enterprise-grade financial technology leader, providing

composable and intelligent solutions for futuristic global financial institutions across 57

countries. Intellect’s revolutionary First Principles Thinking-based Enterprise Connected

Intelligence Platform, eMACH.ai, is the most comprehensive, composable, and intelligent open

finance platform in the world. With an impressive array of 329 micro services, 535 events, and

over 1757 APIs, eMACH.ai enables financial institutions to design and deploy future-ready

technology solutions that provide a significant global competitive edge.

With three decades of domain expertise, Intellect offers a full spectrum of banking and insurance

technology products through four lines of business: Global Consumer Banking (iGCB), Global

Transaction Banking (iGTB), IntellectAI and Digital Technology for Commerce (iDTC). Intellect

is a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world's first

Design Center dedicated to Design Thinking Principles, underscores our commitment to

continuous and impactful innovation, addressing the ever-growing need for digital

transformation. We proudly serve over 325+ customers worldwide, supported by a diverse

workforce of solution architects and domain and technology experts in major global financial

hubs. For more information about Intellect, visit https://www.intellectdesign.com/

Job Summary

About Corporate Quality

The Corporate Quality Team at Intellect Design Arena is pivotal in achieving organizational execution excellence through advanced quality management, robust governance, and a strong focus on customer satisfaction. They develop and implement sophisticated methods and tools to enhance software processes, ensure compliance with industry standards, and oversee corporate security initiatives. Central to their mission is driving customer satisfaction by applying best practices in quality assurance and process improvement. The team provides strategic insights to executive leadership and is responsible for managing the D-3 OTIF (Delivery 3 Days Ahead On Time In Full) implementation model, acustomer-centric approach designed to ensure on-time, high-quality project delivery.

Duties and Responsibilities

The ideal candidate should have

 Strong understanding of Integrated Product Development Life Cycle/ Implementation/

Maintenance/ Support Process, Deliverables, Checklists, and various IT industry best

frameworks and models such as ISO 9001, ISO 20000, CMMI, Agile, Six Sigma, and ITIL,

Information Security Process compliances.

 Expertise / understanding of tools like JIRA, Zephyr, and Service-NOW, MS Office suite,

especially Excel, Knowledge of retrospective analysis, RCA/diagnostics.

 Willingness to learn, implement changes, and accept challenges, ownership attitude to bring

positive changes and strong communication skills (both written and verbal)

 Project Management Skills: Understand project scopes, define checklists and templates, review

project artifacts & process documents, pro-actively track project milestones including payments,

go-live, and customer and internal milestones

 Assertive communication: Build awareness of mandated processes & unit-specific practices

amongst project teams and implementing best engineering practices.

 Ability to perform audits to identify process gaps & metrics, guide teams for corrective action,

analyze progress, ensure improvement for implemented projects and ensure prevention across

projects.

Required Skills / Abilities

 This job position mandates the candidate to possess knowledge of retrospective analysis, root

cause analysis/diagnostics, and the ability to guide the team independently

 Ability to identify metrics, analyze progress for implemented projects to ensure improvement

and provide early warnings for prevention and early correction

 Proactive tracking of project milestones and participation in the monthly review of projects

Education and Experience

 A Bachelors or Masters degree in Engineering and 8+ years of experience in quality assurance or

quality control roles, demonstrating a track record of process improvement

 Experience in delivering projects/products and a good understanding of technology; effective

communication skills to present complex information to different audiences

 Strong analytical and problem-solving skills to interpret data and make informed decisions and

leadership experience to inspire and motivate teams

 Detail-oriented mindset with a commitment to precision and accuracy

 Proficiency in quality management software tools and data analysis platforms

 Strong leadership and interpersonal skills to collaborate effectively across different organization

levels

 Results-driven attitude with a passion for delivering high-quality products/services to customers

and adaptability and resilience to manage changing priorities and challenges

 Innovative mindset, continuously seeking new ways to enhance processes and drive efficiency

 Commitment to a culture of continuous learning and professional development

 Should have good management skills to manage teams

 Provide early warning to project team

 Should have strong communications skills, both written and verbal

What We Offer

 A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

 The chance to work on some of the most challenging, relevant problems in financial services &

technology.

 A work environment built on collaboration, flexibility and respect.