Quality Assurance Manager

Role Summary:

This role leads all quality assurance and quality control activities and processes for the site’s quality program to ensure compliance with all applicable customer order requirements, and standards, a safe work environment, employee development and engagement, quality process execution resulting in a quality product, and adherence to the project execution plan supporting on-time delivery to customers. This leadership role must demonstrate and coach enterprise leadership mindset behaviors, facilitating a process and cultural transformation across the site. Travel is expected to be less than 10%.

Responsibilities:

• Oversee and direct our Site Quality Program and Cost of Quality.
• Lead and resolve customer complaints and escapes problem-solving.
• Champion a culture of quality and continuous improvement across the facility.
• Manage incoming, in-process, and final inspections for the site.
• Improve and maintain Quality KPIs, including non-conformances, rework, scrap, first pass yield, escapes, warranties, and corrective actions.
• Report on KPIs, Global Corrective Actions, and support corporate data requests.
• Implement and support a Zero Defect Program and enhance Customer Experience on site.
• Ensure all necessary Quality certifications (ISO 9001:2015, etc.) are maintained.
• Maintain compliance with our Global Procedures and industry regulations and requirements.
• Support external customer audits.
• Lead continuous improvement initiatives based on KPI results and support site-wide CI initiatives.
• Facilitate and coach Problem-Solving (Root Cause Analysis/Corrective Action/Preventive Action) for the facility.
• Partner with Supplier Performance Group to ensure suppliers meet quality and performance standards.
• Conduct "Talent & Performance" reviews for the Quality Team and support Organizational Health initiatives.
• Advise and guide Site Leadership on Quality matters.
• Understand and interpret P&L and key financial indicators to make balanced decisions regarding expenses and costs.

Requirements:

• Bachelor's degree in Engineering (Manufacturing, Industrial, or Mechanical).
• Minimum of 8 years of experience in Quality, with 5 years in a managerial capacity.
• Previous experience in the metal-mechanic industries is preferred.
• Advanced written and spoken English skills.
• Management experience with ISO 9001:2015 quality systems (certification audits).
• Skilled in Team Oriented Problem-Solving (8D, A3, RCA/CA/PA tools).
• Prior experience leading/managing PFMEAs, Process Capability, SPC.
• Lean Six Sigma Black Belt or Certified Quality Engineer or equivalent.
• Proficient in data analysis and quality KPI performance management.
• Supplier Quality Assurance experience.
• Strong organizational and planning skills.
• Ability to understand P&L / financials.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.

Preferred:

• Experience managing Nuclear Quality programs
• Experience using SAP/ORACLE
• Six Sigma Black Belt or Certified Quality Engineer or equivalent.