Quality Analyst

Job Title:

Location:

Experience:

Industry:

Process:

Role Overview:

Quality Analyst

Key Responsibilities:

• Conduct regular audits of AML/KYC cases to ensure compliance with regulatory and internal standards
• Identify process gaps and provide constructive feedback to enhance accuracy and efficiency
• Monitor and report on quality metrics, trends, and key performance indicators (KPIs)
• Collaborate with the operations and training teams to conduct RCA (Root Cause Analysis) and ensure CAPA (Corrective and Preventive Action) implementation
• Participate in calibration sessions with internal teams and client-side quality stakeholders
• Assist in updating quality control checklists and SOPs as per evolving guidelines
• Support new hire training and refresher training sessions related to compliance quality standards
• Stay updated on the latest AML/KYC regulations, global compliance practices, and quality frameworks

Required Skills & Qualifications:

• Graduate in any discipline (Commerce/Finance preferred)
• 4–8 years of total experience in a BPO or financial services environment
• Minimum 2 years of on-paper experience as a

  Quality Analyst

  in an AML/KYC process
• Strong knowledge of regulatory compliance frameworks, customer due diligence (CDD), and enhanced due diligence (EDD)
• Proficient in quality audit tools, MS Excel, and report generation
• Excellent verbal and written communication skills
• Detail-oriented with strong analytical and documentation skills
• Ability to work in a fast-paced, deadline-driven environment

Work Conditions:

• Location:

  Pune (Candidates should be open to working from the office)

• Shifts:

  As per business requirements (may include rotational shifts)

• Working Days:

  5 days a week