Quality Analyst - Sales

YaClass

Profile

We are seeking a detail-oriented and experienced Telesales Quality Control Specialist to quantify and improve the quality of our telesales processes. The ideal candidate will be responsible for monitoring, evaluating, and improving our sales, ensuring compliance with industry standards and company policies. 

Responsibilities

1. Monitor and evaluate sales calls, demos, and communications to ensure adherence to company standards and quality benchmarks.
2. Identify areas for improvement within the sales process and work with the sales team to implement best practices and solutions. 
3. Analyse sales data and metrics to identify trends, performance issues, and opportunities for improvement. 
4. Prepare detailed reports on quality metrics, process efficiency, and sales performance for management review. 
5. Ensure that sales practices comply with legal regulations and company policies. 
6. Gather and analyse customer feedback to improve sales approaches and enhance customer satisfaction. 
7. Work closely with the sales and marketing teams to align strategies and address any quality-related issues.
8. Innovating with new Sales Quality Control/Assurance  systems

Qualification

• Proven experience in telesales quality control, sales management, or a related role.
• Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. 
• Proficiency in google suites, CRM software and sales analytics tools. 
• Experience in working independently and collaboratively in a fast-paced environment. 

• Must be fluent in English, Hindi and Tamil



Working Days: 5 days per week (Monday and Tuesday fixed off)

Work Location: Work from Home

Perks:

• 2 week fixed holidays(vacation) every year
• Performance-based appraisals

*Terms and conditions apply