Quality Analyst - Sales

Key Responsibilities:

• Sales Quality Monitoring: Evaluate and monitor sales calls, meetings, and communications to ensure compliance with company policies, best practices, and quality standards..
• Coaching & Training: Provide ongoing coaching and feedback to sales representatives to improve sales skills, customer service quality, and adherence to process. Conduct regular training sessions to ensure the team stays up-to-date on best practices and quality guidelines.
• Performance Analysis & Reporting: Analyze sales performance metrics, customer interactions, and data to identify trends, issues, and areas for improvement. Provide regular reports and actionable insights to management.
• Complaint Resolution & Escalation: Monitor and address customer complaints related to sales processes or interactions, ensuring appropriate resolution and follow-up.
• Compliance & Best Practices: Ensure that the sales team adheres to company policies, industry regulations, and compliance standards. Maintain high levels of integrity and professionalism within the sales process.

Required Experience:

• 1-3 years of experience in sales quality.
• Proven track record of managing and improving sales performance and quality in a fast-paced, target-driven environment.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Software QA/testing experience is NOT applicable for this role. Do you have experience performing call audits, monitoring sales quality & handling escalations?
• Mention your Current/Last CTC(in LPA)

Work Location: In person