857 Quality Analysis Jobs - Page 20

Summary: Quality control is an important part in the publishing. because it helps ensure that consumers get what they pay for. Quality controllers help companies maintain this reputation by making sure that their products and services are consistently high-quality. Job Description: • Distributes manpower to current requirements and monitors individual and team performance closely. • Presides and/or mediates meetings and discussions whenever issues, concerns, updates, and recommendations are brought up. Knowledge of typography. • Well-versed in pre-press activities. • Familiarity with style sheets/journal and book templates. • Familiarity with electronic checking tools. • Familiarity with technology updates. • Familiarity with proofreading marks. • Setting up templates for layouts. • Knowledge of color systems. • Understanding/implementing customer requirements. • The final responsibility for the quality of final print and web PDF files. • Responsible for delivery of proofs as per schedule. • Monitoring the productivity of the QC team. • To analyze customer input materials. • Load balancing and capacity planning. • To prepare various Quality measure report Preferred candidate profile Requirements: • Minimum 3-6 year of experience in quality check of journals /books with a high emphasis on quality. • Knowledge of the journal and model specifications. • Knowledge of the pre-press production workflow. • Knowledge of house styles, guide. • Ability to recognize inconsistencies. • Attention to detail. • Ability to sustain focus and work independently. • Analytical thinking and eye for details. • Passion for reading/editing, flexible to work in rotational shifts. • Typesetting. • Publishing. • Production Editors. • Quality Controller. • Client Interaction. • Type Setting.

Operate GC and HPLC. He will be required to standardise and validate GC and HPLC methods for Purity and impurity profile analysis. He will be required to calibrate the instruments as per the SOP. Required Candidate profile Job requires lot of documentation work required to be completed as Study personnel in a GLP study of Five batch, Phy-Chem property.These documents are submitted for Regulatory purpose.Other than GC

To work as a Quality Executive in Quality unit with relevant experience. Qualifications : Diploma or BE background. 1 positions for candidates with 3+ years of relevant experience 1 position for a fresher. Language Proficiency: Kannada or English. Positive attitude and ability to work as part of a team.

End Date Thursday 30 October 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Provide insightful, high quality analysis, advice and guidance in a specific area of risk, executing control and tailored to senior stakeholder needs. May lead a team of risk specialists and deputise for more senior colleagues Job Description Analyses key themes using data from a wide range of sources and identifies possible impacts on the business. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Takes responsibility for implementing a teams formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development. Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisations change management programme with guidance from senior colleagues. Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks. Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers. Develops procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advises the wider business on application of policy, then monitors implementation of those procedures within the organisation. Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives. Recommends ways to improve support for operations by changing policies, processes, standards and practices. Assists in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards by liaising with the regulator and/or supervises the activities of a regulatory/compliance team. Develops and/or delivers a contingency plan for significant aspects of the risk management and/or control process. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Assigns short-term work schedules to a team of subordinates in order to achieve expectations and follow established timelines. Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers. Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Provide insightful, high quality analysis, advice and guidance in a specific area of risk, executing control and tailored to senior stakeholder needs. May lead a team of risk specialists and deputise for more senior colleagues Job Description Analyses key themes using data from a wide range of sources and identifies possible impacts on the business. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Takes responsibility for implementing a teams formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development. Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisations change management programme with guidance from senior colleagues. Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks. Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers. Develops procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advises the wider business on application of policy, then monitors implementation of those procedures within the organisation. Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives. Recommends ways to improve support for operations by changing policies, processes, standards and practices. Assists in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards by liaising with the regulator and/or supervises the activities of a regulatory/compliance team. Develops and/or delivers a contingency plan for significant aspects of the risk management and/or control process. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Assigns short-term work schedules to a team of subordinates in order to achieve expectations and follow established timelines. Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers. Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Monitor and support a range of risk management processes and systems and interpret a range of data, managing the efficient and effective production of high quality analysis, anticipating stakeholder needs. Job Description Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates a local document management system to support an office or department. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required. Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services. Investigates questions related to existing programmes, processes and procedures. Delivers prescribed outcomes by working within established procedures. Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives. Advises managers how to apply a wide variety of existing procedures and precedents. Investigates standard incidents with current regulatory and compliance processes, systems and procedures, taking action to solve immediate compliance issues and providing advice to more senior colleagues on more complex problems. Keeps track of risk parameters and identifies and reports any major deviation to more senior colleagues while working within established risk management systems. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Designs own monthly schedule and assigns work to other staff as needed in order to expedite office workflow and accomplish high-priority tasks. Helps senior colleagues manage client and customer relationships by using client systems and protocols. Analyses customer needs and defines and delivers prescribed financial products by performing designated development activities using established systems.

End Date Wednesday 29 October 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Provide insightful, high quality analysis, advice and guidance in a specific area of risk, executing control and tailored to senior stakeholder needs. May lead a team of risk specialists and deputise for more senior colleagues Job Description Analyses key themes using data from a wide range of sources and identifies possible impacts on the business. Organises and prepares complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for special reports. Takes responsibility for implementing a teams formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development. Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisations change management programme with guidance from senior colleagues. Provides primary supervision to a team performing transactional work or supervises a small group performing junior professional tasks. Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers. Develops procedures and interprets and applies policy for area of expertise to achieve specified outputs, or advises the wider business on application of policy, then monitors implementation of those procedures within the organisation. Plans and coordinates testing and inspection of products and processes, then implements and monitors the effectiveness of corrective actions and/or continuous improvement initiatives. Recommends ways to improve support for operations by changing policies, processes, standards and practices. Assists in the design and implementation of a compliance programme while ensuring adherence to regulatory and compliance standards by liaising with the regulator and/or supervises the activities of a regulatory/compliance team. Develops and/or delivers a contingency plan for significant aspects of the risk management and/or control process. Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers. Assigns short-term work schedules to a team of subordinates in order to achieve expectations and follow established timelines. Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers. Identifies shortcomings, suggests improvements and implements approved revisions to current compliance processes, systems and procedures within assigned unit and/or discipline.

Job Title: Subject Matter Expert for Escrow Reporting to: Team Leader Objectives Associate would be responsible for reviewing information on the mortgage document and entering the information from mortgage document to Client System, Performing due diligence by validating the information on documents, review the conditions and sign off basis the availability of required documents. Flag out any discrepancy issues found on any of the required mortgage documents back to customer. Key Result Areas (KRAs) Productivity: SMEs on production is expected to meet or exceed the set / agreed target in a given timeframe, both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality: SMEs are expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback: SMEs are expected to conduct quality audits on the work items processed in process and deliver feedback to the processing associates. They are also required to maintain quality dashboards, Production MIS & SOPs Qualification: Graduate/Diploma (4 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable Skill Sets More than 72 months experience being part of below functions: Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic, lareta, proctor or assurant activities Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement Experience of working in Escrow set-up, Analysis and Cancellations. Knowledge of mobile homes (good to have) Mortgage Insurance cancellations Hazard Insurance Decent oral and written communication skill with mortgage domain experience Good analytical and reasoning skills Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 30 wpm. Ability to work with multiple teams Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(6.30 pm IST to 4:30 am IST) Willingness to work from office locations

The responsibilities include, but are not limited to the following: Developing test plans and associated detailed test cases Responsible in using JIRA for bug management and test case management Performing peer reviews of test scripts, results and documentation Conducting functional testing new requirements and enhancements of applications Efficiently execute test cases across all functional areas of our products Create, Execute, Debug, fix and Maintenance of automation scripts and contribute towards adding new tests to the existing automated test suites using Selenium/Nightwatch/ other industry standard test automation tools for Regression purposes Responsible in creating Testing documents / artifacts covering the functionalities for the completed projects Help building / configuring continuous integration tool to reduce testing cycle Maintenance of regression test suite Work with Test Manager and build new automation solutions / Proof of Concepts to help Team Identify use cases, create test plan and create manual and automated test cases in order to report to stakeholders on the quality and reliability of our products 4-5 years of strong QA experience, SFDC application testing preferred, Experience in manual and automation testing,Experience automating test cases using Java and JavaScript, Knowledge of Selenium, Playwright, Nightwatch, or other industry standard test automation tools and technologies,agile processes

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Role & responsibilities Assesses the Quality Assurance process and actively looks for opportunities to increase efficiency and proactively brings to Leadership attention. Evaluate operational and management Quality Audit policies/procedures and provide input into the annual review workplan. Performs Quality reviews across multiple clients, working in a variety of host systems. Coordinate with service line leaders and partner with upper level Leadership, to identify areas of risk and assist leadership in developing a quarterly/ annual review plan. Develop a thorough understanding of business processes in scope for assigned reviews and document the processes. Perform account level review to ensure consistency with best practices including but not limited to Quality Audit to confirm implementation and effectiveness of policies/procedures. Performs reviews to measure compliance with policies, procedures, workflow, and other applicable requirements. Identify and document operational, compliance, and quality risks and make recommendations to mitigate risks. Prepare and assist in presenting quality reports of review findings and recommendations to direct leadership for review and approval. Participate in pre- & post-review meetings, providing support and recommendations for issues presented. Ensure past review recommendations are implemented in the current review process. Maintain current knowledge of laws/regulations regarding medical necessity, clinical documentation, compliance standards, other general clinical and/or business matters related to the service line they are working. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties, requirements, or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation. Preferred candidate profile Graduate in any discipline (B.Sc./M.Sc. Nursing, B. Pharm, M. Pharm, or Life Sciences education is preferred) Certification in Medical Billing and Coding (CPC, CCS, or equivalent) preferred. 3+ years of overall experience with 2+ years of experience in Quality Analysis within the healthcare / RCM domain. Strong understanding of end-to-end RCM processes including charge entry, payment posting, denial management, and AR follow-up. Knowledge of HIPAA and healthcare compliance standards. Proficiency in using billing software (e.g., Epic, Athena, Kareo) and QA tools. Excellent communication skills for feedback and reporting.

Role & responsibilities B.TECH Food Technology profile with 6+ years into QA/QC Preferred candidate profile

Immediate requirement for Quality Analyst for one of the leading Insurance sector Position : Quality Analyst Experience : 3 + Years of relevant experience CTC : up to 5 LPA Location : Hyderabad Work Days / Shift : 6 Days / General RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR ROLES AND RESPONSIBILITIES:- IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR NEW JOINERS IN NEW INDUCTION BATCH REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR SKILL REQUIRED:- STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS) PROFICIENCY IN MS EXCEL, WORD PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT) Interested candidates share cv : busiraju.sindhu@manpower.co.in Whats app : 7013970562

End-to-end ownership of the team Manage efficiency & effectiveness of the given team Ensure the team meets the defined contractual SLA targets Evaluate operators' performance by assigning quality ratings and provide feedback on errors Conduct and coordinate push-back discussions with QCers Calculate and publish daily reports review effectiveness and drive governance Generate and report insights by performing basic and advanced data analysis Perform RCAs and deep dive analysis on repeating/high severity issues Contribute to process/product improvement initiatives and work on implementing solutions Providing floor support and sharing best practices on product, processes and policy Ensure smooth policy rollouts and conduct refreshers Be proactive in identifying the training needs of the labelers in the team Team and Client Management This role requires flexible shifts and 24/7 coverage(including night shifts and public holidays)

3-5yrs exp in analytical testing Fermentation / Food / Beverage / FMCG, knowledge of chemical analysis, RM/PM analysis & Food safety. Strong in analytical testing methods routine quality testing of incoming RM, PM, intermediate, finished products

Roles and Responsibilities Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts "train the trainers" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Note: Please bring 2 copies of resume. Contact Person : Sowmya /8125696652 Email: sowmya.dasari@conduent.com Location: ITPL Tech Park Whitefield

SLK Software Services Private Limited is looking for Trainee - ERC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Mondel z International is looking for Trainee - MSC to join our dynamic team and embark on a rewarding career journey. Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

You are a strategic thinker passionate about driving solutions in financial analysis. You have found the right team. Job Summary As a Risk Controls Vice President in the Payments CORE Program team, you will support the CORE/RCSA program, focusing on data quality analysis, macro risk reviews and global collaboration with Control Managers. You will be instrumental in driving improvements and ensuring compliance with firmwide standards. Job Responsibilities Coordinate and enhance the Compliance and Operational Risk Evaluation (CORE) process across Payments Business Operations stakeholders. Collaborate with Payments Control Managers to address and track remediation of risk, compliance, and control issues. Interpret and disseminate Firmwide CORE Standards and Procedures to Control Managers. Undertake various Risk and Control Program initiatives and present the outcome to senior stakeholders Review and close out all Program and self-identified CORE hygiene items. Become a subject matter expert in the CORE application and provide guidance to Control Managers. Support data quality analysis and reporting as needed. Assist with control issues, ensuring appropriate prioritization and escalation. Conduct qualitative assessments on high-risk compliance and control areas. Communicate regularly with key stakeholders. Required Qualifications, Capabilities, and Skills Strong analytical skills and experience in data analysis. Familiarity with Risk and Control Assessment processes. Self-starter with the ability to multitask and work independently. Excellent organizational skills and attention to detail. Strong interpersonal and teamwork skills. Demonstrated initiative, ownership, and accountability. Proficient in oral and written communication and presentation. Advanced knowledge of MS Office, particularly MS Excel. Preferred Qualifications, Capabilities, and Skills Experience in project management within operational risk and controls. Ability to drive macro risk agenda and deliverables. Experience in developing partnerships with global teams.

Job Responsibilities: Inspect incoming materials to ensure they meet specifications. Perform in-process and final product inspections using defined QC methods and tools. Document test results and maintain QC records as per company standards. Report non-conformities and assist in root cause analysis. Ensure compliance with company and industry quality standards (e.g., ISO, GMP). Support process improvements to minimize rework and product rejection. Collaborate with production, QA, and supply chain teams. Conduct internal audits and participate in external audits if required. Qualifications: Diploma/Bachelor's degree in Engineering, Science, or related field. 13 years of experience in Quality Control in [Industry: Manufacturing, Pharma, Logistics, etc.]. Knowledge of inspection tools (Vernier, Micrometer, etc.) and QC techniques. Familiarity with ISO, Six Sigma, or GMP is a plus. Key Skills: Attention to detail Data entry & documentation Root cause analysis Knowledge of quality standards and tools Communication & teamwork

To carry out final AQL inspections efficiently & effectively at production factories, ensuring good quality shipments, Carry out in-line , stage inspections midline inspections.Identify weaknesses in production factories/lines report to QC Manager. Required Candidate profile experience in buying office in a similar quality control role in apparel.

Hi , We are hiring for the ITES Company for Quality Manager Role. Overview Quality Manager - Voice is to ensure that all voice-based interactions between agents and customers meet company and client standards for service quality, compliance, and customer satisfaction. To monitor, evaluate, and improve the quality of customer interactions over phone calls, ensuring consistency, professionalism, and adherence to scripts, policies, and performance standards. Key Skills: a) Should have prior experience with the Utility domain / service industry b) Overall 10 Years of Minimum experience in Utility Domain/Service Industry c) Graduate d) Should have more than 2 years experience as a Assistant or Deputy Manager To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 199 Job description: Should have prior experience with the Utility domain Should have prior experience in service industry Leading the service delivery teams, managing conflicts, and ensuring individual team's processes and tasks are carried out efficiently. Respond to customer service issues in a timely manner. Create effective process procedures, policies, and standards. Develop customer experience enhancement goals and coordinate with the team to meet them on a steady basis Maintaining positive relationships with customers Identifying customer needs and overseeing service delivery within the business context Determining ways to improve service efficiency without sacrificing customer experience. Assess service statistics and prepare detailed reports on your findings. Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to meet client KPIs and solutions for issues that may arise Maintain accurate records and document all customer service activities and discussions Hire new agents Stay informed on the latest industry techniques and methods Competencies/Skills: Experience in customer service, leadership. Experienced in client management Good computer skills and the ability to use business support software. Strong customer service, project management, and quality control skills. Good resource planning skills. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail

Roles and Responsibilities Conduct quality control analysis of bulk drugs, APIs, and pharmaceutical products using techniques such as HPLC, GC, and method validation. Perform stability studies to ensure compliance with GMP guidelines. Calibrate instruments accurately and maintain records of instrument maintenance schedules. Ensure accurate documentation of test results, reports, and certificates of analysis. Collaborate with cross-functional teams to resolve quality issues. Only male candidates

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure 1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports -zero misses 2.Process ComplianceCase targets -2 hours/ week logged to be updated with the process Mandatory Skills: Project Management. Experience: 3-5 Years.

Quality Analyst – Paytm Insurance About us: Headquartered in Noida, India, Paytm Insurance Broking Private Limited (PIBPL), a wholly owned subsidiary of One97 Communications (OCL) is an online insurance market place, that offers insurance products across all leading insurance companies, with products across auto, life and health insurance and provide policy management and claim services for our customers. Job Title & Level: Quality Analyst - Tele Collection Language proficiency: bengali and odia language : Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting in identifying training needs for the agents and process-level issues that can help improve performance Participating in team huddles and providing a brief on Quality performance in the process Brief new agents joining the process and explain how the quality function operates in the process Co-ordinate all process improvement initiatives Monitoring of transaction/tickets responses as per process guidelines Validation of CSAT report, Queries type analysis for process improvement Competencies Required Ability to work in a continually challenging environment Understanding of end-to-end processes and appreciation of critical parameters Knowledge of MS Office – Excel, PowerPoint, Word Good communication skills bengali and odia Good analytical skills – to be tested through Quality Aptitude Test Self-initiated and zeal for continuous improvement