3234 Quality Analysis Jobs - Page 18

VMEDO is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team Disclaimer : Th...

Technically supervises quality projects or major phases of significant quality projects, coordinating the efforts of technical support staff in the performance of assigned project. Possesses and applies comprehensive knowledge to the completion of significant quality assignments. Provides leadership for quality assurance and quality control support on assigned program(s) and/or areas to ensure that the project is designed, procured and installed in accordance with customer and company quality requirements. Provides leadership for new systems, development, proposals, implementation, procedures and any related quality activity. Develops and applies advanced quality assurance/control theories, ...

Mandatory Skills: Quality Assurance. Experience3-5 Years.

Job Title : Quality Analyst Collections (BPO) Location : [Rabale.] Experience Required : Minimum 1 year (on paper) as a Quality Analyst in the BPO sector (mandatory) Prior experience in collections process is required Roles & Responsibilities : Perform RAG analysis and identify improvement areas Conduct BQM (Business Quality Monitoring) and deliver detailed feedback to agents Prepare and maintain QA reports and dashboards Use QC tools effectively to drive process improvements Key Skills Required : Call auditing and feedback delivery Strong documentation and reporting skills Qualifications : Graduate in any discipline Minimum 1 year of Quality Analyst experience in a BPO (on paper) Experience...

Teleperformance Global services is looking for Assistant Manager Quality - Domestic to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop ...

Looking to onboard a skilled Supervisor and Team member with 2 to 7 years of experience to join our team in the hospitality industry. The ideal candidate will have a strong background in supervising teams and ensuring excellent customer service. Roles and Responsibility Supervise and coordinate team members to ensure efficient operations. Develop and implement strategies to enhance customer satisfaction and loyalty. Manage and resolve conflicts or issues that arise within the team. Conduct regular performance evaluations and provide feedback to team members. Collaborate with other departments to achieve business objectives. Maintain high standards of quality, safety, and hygiene. Job Require...

Role & responsibilities Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare da...

Job Overview TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The...

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Supports the development and continuous improvement of business quality management systems and facilities. Job Requirements Assisting in the development and maintenance of quality policies and processes; attending training sessions on quality concepts and tools. Assisting in the development and implementation of quality plans, programs, and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools. Working with various teams to facilitate internal and external quality issue resolution. Work...

Broad outline of the Role Candidate should have basic knowledge on troubleshooting the IP/transmission circuits of different product like GPVN,ILL,IZO-SDWAN Can apply their knowledge efficiently and work productively with broad instruction. Can aware about the failover Efficiently communication skill, handling team & escalation effectively . Seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Working as shift lead role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing f...

Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance Proficiency in both English and Hindi is essential for this role Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads ...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Hiring for US / UK Travel Sales / Cruise Booking/Airline PPC /Quality Analyst 2 Year Experience in Travel industry ( Voice Process ) Location- Delhi Gurugram Drop Your CV 9931176310

Job Title QA/QC Engineer - Quality Executive Location Baner, Pune, Maharashtra Reporting To Project / QAQC Lead / Senior Engineer Quality / Construction Manager Employment Type Full Time, Onsite Role Overview The QA/QC Engineer at K Raheja Corp will be responsible for ensuring that all aspects of construction within the project meet the defined quality standards and specifications. The role involves implementing quality assurance (QA) and quality control (QC) processes, conducting inspections and testing, monitoring workmanship and materials, identifying nonconformities, and ensuring corrective action. The aim is to deliver projects that meet customer expectations, regulatory requirements, a...

The QA Manual Tester will be responsible for ensuring the quality and functionality of Salesforce and Ecommerce applications through meticulous manual testing. This role involves analyzing software requirements, creating and executing test cases, identifying bugs, and collaborating with developers and other stakeholders to deliver high-quality software products. Key Responsibilities: Test Planning and Design: Analyze user stories, use cases, and requirements for validity and feasibility. Develop detailed, comprehensive, and well-structured test plans and test cases specifically tailored for Salesforce and Ecommerce platforms. Test Execution: Execute manual test cases and analyze results to e...

The Documentation Analyst will be responsible for creating, maintaining, reviewing, and managing organizational documentation to ensure accuracy, consistency, and compliance with company standards. Graduates who possess normal communication skills. Required Candidate profile Bachelor’s Degree in any discipline. Fresh graduates or candidates with up to 1 year of relevant experience are encouraged to apply.

Openings for "Home Health Coding - QA" || After 3 months "Work From Home" || Min 5 years of experience is mandate into "Home Health Coding" with "ON/OFF" paper QA experience Certified/Non Certified Notice period :- 0 - 15 days Location:- Hyderabad First 3 months "Work from Office" After that "Work From Home" Package :- Upto 1 Lakh takehome Relieving letter not mandate Interested can share ur resume to HR Shruthi -7680001201 saishruthi.p@axisservice.co.in Refer ur friends/collegues

About the role: Review, Handle the alerts triggered based on the predefined parameters from the Fraud, Risk perspective. Document the details, analysis outcome, information accurately and thoroughly in the company's system. Analyze gathered information to identify patterns and trends. Provide feedback and insights to internal teams based on gathered information. Expectations/ Requirements: Any Graduate Analyzing data to identify insights in merchant transaction behavior or potential risk trend and translate these insights into risk strategies and roadmaps. Coordinate with merchant through calls, mails to review and conclude the alerts logically. Perform a review and challenge control, identi...

Expectations/ Requirements: Key account Manager is principally responsible for Signing New Logos/ Merchants/Brands from Large Enterprise / Corporate Accounts. The BDM achieves these goals by creating Funnel and Closure of accounts. Superpowers/ Skills that will help you succeed in this role: Adaptability: Attitude of optimism and can-do orientation with ability to think creatively and navigate successfully past barriers and obstacles Focus through the Noise: Ability to tune out distractions to focus work on priority goals and tasks Persuasion: Ability to present concepts, ideas and proposals in a manner that is perceived positively by and clearly resonates with intended audiences and stakeho...

As a Process Analyst –HR Contact Center, you are responsiblefor receiving calls, emails, or chats and resolving HR-related queries from employees.You should be flexible to work in shifts. Your primary responsibilities include: Educate and document enquirers on processes whenever necessary. Provide quality customer service in every interaction. Identify, investigate, analyse, and resolve issues identified within the process. Monitor and process tickets in the ticketing system. Provide floor support for escalation and query resolution. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Graduate with 1-2 years of experience in ...

As a Software Tester at our company, you will have the opportunity to utilize your 3-5 years of experience in testing websites, mobile apps, software, and database API using a variety of tools and methodologies. **Key Responsibilities:** - Performing manual and automated testing using tools like Selenium, Katalon, and Jmeter. - Working with Agile and Waterfall methodologies. - Task allocation, supervision, and project closure activities. - Developing and improving quality analysis tools. - Conducting error analysis of projects. - Recommending new techniques and methodologies to enhance the company's SDLC & STLC. - Mentoring the team regularly to enhance productivity. - Encouraging the team t...

Education: Masters in Law Experience: Minimum 6 months of experience of litigation in Court Minimum of 2 years of experience in LPO for backend legal support in personal injury Minimum 2 years of experience in review and quality checking of the legal documents Excellent attention to detail and accuracy Strong communication skills for handling client calls/ client queries Strong problem-solving and time-management skills Role Overview: Direct internal audits to ensure teams are following set process as recommended by the client Spot errors and suggest ways to improve efficiency and spending Conduct evaluations & RCA to identify areas of improvement Able to deliver coaching on finding areas Li...

Job Summary: The QA will ensure the quality & accuracy showcasing products for purchase. This role involves monitoring videos to verify that featured items are correctly tagged & linked in descriptions, allowing viewers to easily find & buy these products on eCommerce platforms. They will assess the adherence to company standards & client expectations while handling potentially sensitive content with professionalism. Key Responsibilities: Quality Monitoring: Review Contents where content creators showcase products Ensure that all featured products are properly tagged & linked in the video descriptions for easy purchase on platforms. Tagging & Linking Verification: Verify that all products sh...

What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that a...

About The Role The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives...