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1.0 - 6.0 years
2 - 5 Lacs
Mumbai
Work from Office
SUMMARY Role: Content Publisher Experience 1+ years Role Overview: High performance team member needed to organize, coordinate and perform digital production activities for various Client websites and other distribution methods as business dictates. Work closely with the Producers to update/create websites and internal web tools to make them more efficient. Will also be responsible for creating innovative solutions to web design issues to help make the website more visually appealing and enhance usability. "Must Have" Experience: Natural curiosity and interest in food, food preparation, meal planning desired Content editing and writing skills desired Inclination towards technology and familiarity with front end and back end coding languages Broad understanding of online content and metadata strategies. Basic knowledge of Adobe Photoshop to edit digital images Proficient with personal computers and in Microsoft Office applications (Word, Excel and PPT) Strong organization skills and attention to detail Ability to coordinate and prioritize large and diverse workload to meet deadlines Strong problem solving skills. Effective oral and written communication with work teams and other resources to accomplish goals. Excellent interpersonal and team skills Innovative, resourceful and collaborative Initiative to work independently and proactively Requirements Key Responsibilities: Work directly with various stakeholders to make sure the requirements get completed on time. There needs to be close interaction and collaboration with: Global business teams (Marketing/BX/Core sites/branded sites teams) to gather project requirements Our digital agency partners/SEO partners to customized content generated QA team to make sure all updates are made, and the site is good to go Web hosting team for domain requirements Understand and analyze content to fit the platform Ensure content is updated within timelines and data quality is achieved Check Page Layouts and Review HTML coding to fix issues if any Monitor the teams shared mailbox. Respond to clients on queries or requests. Provide solution to queries or guide the clients. Commit on timelines, allocate requests, and communicate back once work is completed. Add and Assign projects to the team through JIRA. Ensure completion of the same before / on due date. Maintain ongoing communication with requestor regarding project concerns, any changes in due dates / resource availability, etc. Do Quality Analysis of recipes processed by the team, update JIRA with the feedback and ensure corrective steps are taken. Work as a Subject Matter Expert on the functional domain and support the team for functional queries. Troubleshoot recipe queries on floor and escalate to manager as needed. Proactively problem-solve system, content and digital asset issues. Need to get on calls and email clients/stakeholders whenever required Ensure that the documentation is updated according to changing guidelines. Work on Continuous Improvement (CI) Initiatives focusing on increasing efficiencies and automation wherever needed. Seek opportunities to enhance processes and work flows Communicate improvement feedback to the other team members where appropriate. Establish best practice policies and provide regular updates. Track and report metrics on a regular basis
Posted 4 weeks ago
2.0 - 7.0 years
4 - 7 Lacs
Hyderabad, Pune
Work from Office
PRINCIPLE PURPOSE OF JOB Quality analysts role is to develop, measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. quality analyst is also expected to analyze data, identify and flag potential risk areas & recommend preventive action. quality analyst works closely with the operations team in achieving and maintaining accuracy and overall efficiency on the program. JOB RESPONSIBILITIES End to end deployment of quality function in assigned projects. Driving six sigma initiatives in assigned projects. Responsible for call/data quality monitoring. Provide feedback to agents using prescribed feedback model. Mentoring and coaching agents on process level issues. Monitor adherence to compliance procedure and processes. Responsible for reporting program level quality score to the process owners. Responsible for conducting calibration and performance review call in terms of quality with client as well as the internal team. Conduct refresher training on the basis of the errors identified. Maintaining update log and communicate process updates by conducting a session Perform weekly analysis aiming at improving SLA. Perform brainstorming and root cause analysis to analyze data and provide tips or suggestions to operation/management team. Identify and highlight potential risk areas and recommend preventive action. Maintaining a robust monitoring system to ensure key program metrics are adhered to and required level of quality is maintained across the board. ATTRIBUTES AND BEHAVIORS Develops and maintains positive working relationships with others. Shares ideas and information. Assists colleagues unprompted. Takes pride in the achievement of team objectives. Has credibility with peers and senior managers. Self-motivated – driven to achieve results. Works with a sense of urgency. High customer service ethic – is passionate about meeting customer expectations and improving service levels. Keeps pace with change – acquires knowledge/skills as the business evolves. Handles confidential information with sensitivity. RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS Clearance of all major exams (SSC, HSC, qualifying degree). Graduate Experience in US healthcare. At least 2 to 3 years of experience as a quality analyst. Adequate knowledge of quality tools (Green belt certification to be an added advantage). SKILLS & COMPETENCIES Excellent verbal and written communication skills. Excellent documentation and business writing skills. Excel proficiency. Ability to work well under pressure and meet deadline. Ability to work on multiple projects simultaneously. Ability to work creatively and analytically in a problem solving environment. JOB DEMANDS Occasional requirement to travel (primarily related to training and company meetings) within India/US. Ability to work seated at a computer for long periods of time. Candidate should be ready to work in different shifts, including night shift. KEY CONSTITUENTS No direct reports. Internal: Quality Manager and Team Leader. Operations Manager and Team Leader. Production Resources. External: Client interactions as and when required.
Posted 4 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
Walk-in Drive for Quality Analyst & Quality Team Lead- 3rd June 25 Timings: 11:00AM- 12:00PM Shift: Night Shift(US Shift) Work Location: Sholinganallur_Chennai JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 4 weeks ago
5.0 - 10.0 years
6 - 7 Lacs
Penukonda
Work from Office
Candidate will be oversee quality management in Injection Molding, Paint shop processes. You will ensure products meet the highest quality standards, improve process efficiency & collaborate with cross-functional teams to resolve quality challenges.
Posted 4 weeks ago
2.0 - 6.0 years
3 - 5 Lacs
Noida, New Delhi
Work from Office
Work Location:- Mayapuri & Noida (Sec-126) Mckenzie Tower, 6th Floor, C-97, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi 110064 Fortune One, 5th Floor, Incuspaze Coworking Space Noida Sector-126 Key responsibilities: Implement and ensure Call Quality Audit. Monitor and evaluate inbound and outbound calls to ensure adherence to quality standards. Provide detailed feedback to agents and team leaders regarding performance and service quality. Conduct regular calibration sessions with the agents. Collaborate with team leaders to improve overall service quality and customer satisfaction. Ability to provide constructive feedback in a positive manner. Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. Work on a continuous process of evaluating and identifying key behavior that drives sale and improve customer Experiences. Educational Qualification: Graduate and Above. Industry: BPO Previous Role: Quality Analyst Employment Type: Permanent Job, Full Time. Should have knowledge on quality tools. Should be Proficient in English & Hindi.
Posted 4 weeks ago
3.0 - 8.0 years
4 - 5 Lacs
Mahad
Hybrid
Role & responsibilities 1. Inspection & sampling of Raw materials / Packaging materials / Finished Goods as per sampling plan. 2. Analysis of Raw material / Packaging material / Intermediates / Semi processed materials & Finished Goods in complete manner as per the current specification 3. Carrying out regular test i.e. or analeptic & physico - chemical analysis of WIP and F.G. 4. Filling up the analytical protocols in a clear and legible writing, entering all Data in the Software. Systematically storing all the records and documents. 5. Maintaining reserve samples of RM systematically up to additional three months after receipt date. 6. Conducting calibrations checks of all Lab instruments regularly on its due intervals. 7. Reporting non-conformance immediately to Executive-QC / Production for further necessary action. 8. Conducting stability analysis under the guidance of QC/QA Manager. 9. Maintaining documents and data as per the requirement of -14001, ISO-9001 and ISO-18001 10. Reserve control samples of RM and FG with proper labeling 11. To train and guide lab assistant in collection of spills, containing, cleaning and neutralizing of spilled and or expired lab chemicals/ reagents before being disposal. 12. Use of appropriate PPE while carrying out sampling of hazardous chemicals 13. Maintaining spill kits at handy to contain any accidental spillages and aware of disposal procedures. 14. Perform other tasks as requested or assigned. 15. Help to achieving objectives, completing EMPs and SMPs. 16. Provides assistance during audits & inspection 17. Implements QMS & EMS requirements relevant to the work area 18. Ensure continual improvement of QMS and EMS and comply with defined procedures. 19. Under direction of Site main Controller undertake duties as required by agreed emergency procedures. 20. In case of unit 1 and 3 he can look after the dispatch activity of Finished goods as per SOP with coordination with QA department and report any abnormality to QA Privi Behavioral Competencies Managing Business Business Acumen Change Management Managing Others Building Team Nurture Talent Managing Self Innovation and Creativity Drive Results Functional Competencies 1. Chemistry 2. All Systems related to QC lab knowledge 3. Trouble shooting 4. Communication skill
Posted 4 weeks ago
2.0 - 7.0 years
0 - 3 Lacs
Pune
Work from Office
Job Title: Quality Analyst Inside Sales/Customer Support Work location: Pune (Baner) Job Overview: The Quality Analyst is primarily responsible for evaluating calls, coaching, and feedback. They need to ensure they act as a link between training and operations to enhance the overall customer experience through process improvements. Role & responsibilities Focus on evaluating calls for the Operations with a set target of sampling per month Act as a support mechanism for coaching and feedback Build on Process improvements through continuous and continual improvements by various activities to own like calibrations, briefings, and process implementations from different analyses completed in periodic times Ensure the onshore as well as shore stakeholders and well informed through weekly reporting and MQR or WQR Keeping track of market trends and different qualitative tools which could help with more competitive delivery and a better understanding Master the quality form to ensure that the replicability and understanding can be cascaded to the Operations and other departments Liaising with onshore on regular intervals to ensure we are one unit and working towards a common goal The Quality Analyst also is responsible for SLA tracking and time to time assessing any risks which may affect the business. Attend Management Meetings upon request Preferred candidate profile Minimum 2 - 4 years of Quality experience in Sales or Customer service Preferred Yellow/ Green belt trained or certified Has imparted training or taken quality sessions for the team in the past knowledge about Team Briefings Analytical with strong attention to detail and the ability to master process training in a short time Understanding of quality tools, quartile management, and sampling along with good MS Office knowledge and data understanding 5 Why Analysis Desirable Knowledge Knowledge about RCA analysis Strong written and spoken communication skills with a flair to impart feedback in a constructive manner Ambitious, eager to learn, and very methodological Willing to handle strict deadlines and should be able to work under pressure
Posted 4 weeks ago
7.0 - 12.0 years
10 - 14 Lacs
Kharagpur
Work from Office
Manager – Quality B.E/B.Tech (Metallurgy/Mechanical) 5–10 yrs experience Strong in ISO 9001, IATF 16949, APQP, PPAP, 8D, CAPA, MSA, SPC Knowledge of ASTM, EN, IS standards CTC: 10-15 LPA Required Candidate profile Send your resume via WhatsApp: 8013014471 Ideaspot Consultant / Kolkata
Posted 4 weeks ago
8.0 - 12.0 years
4 - 6 Lacs
Coimbatore
Remote
Responsibilities: Collaborate with production team on quality improvements Conduct regular QC checks & analyses Ensure product compliance with standards Report findings & recommendations to management
Posted 4 weeks ago
4.0 - 9.0 years
5 - 9 Lacs
Chennai
Work from Office
HCLTech Walk-in Drive for Quality Analyst & Quality Team Lead- 2nd &3rd of June 25 Timings: 11:00AM- 2:00PM Venue: 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119. JOB SUMMARY This position is responsible for the daily quality review of transactions and calls from voice staff in support of healthcare operations, overseeing quality assurance and improvement. Additionally, the position entails identifying, recommending, and implementing quality improvement programs and practices aimed at enhancing process improvement, customer experience and ensuring high-performing operation. It will be an individual contributor. KEY WORDS Quality Analyst, Good Communication, Customer feedback response handling, Agent feedback and coaching, RCA, CAPA, Quality Tools, RCM, US Healthcare. ESSENTIAL RESPONSIBILITIES : Achieve daily QA targets Review and assess transactions, including calls Provide fair, concise, and objective feedback Report findings to agents and leads for training and improvement Collaborate on quality processes and scoring techniques Timely report quality monitoring for agents Raise and resolve QA concerns promptly Coach and provide feedback to monitored personnel and supervisors Identify quality improvement opportunities using business tools Calibrate scores objectively Ensure consistency across sites and teams focusing on customer experience and performance Analyze quality data to identify root causes and recommend improvements Prepare monthly and ad hoc QA reports timely Work with leads and training team to address areas for improvement from QA results. SKILLS AND COMPETENCIES Provides regular coaching and feedback to agents Motivates employees for better results Strong communication and listening skills Capable of coaching for performance improvement Knowledgeable about the US Healthcare industry Understands healthcare provider business policies and practices Advanced interpersonal, presentation, and communication skills Effective problem-solving, decision-making, and innovative thinking Proficient in Microsoft Office. FORMAL EDUCATION AND EXPERIENCE Graduation in any stream Experience in denial management and calling. 1-2 years of experience as full time quality analyst in US Healthcare
Posted 1 month ago
2.0 - 7.0 years
3 - 5 Lacs
New Delhi, Gurgaon/Gurugram
Work from Office
Job description Handling calls/queries/requests & service for inbound/out bound calls Responsible for making outbound calls & regular follow up on leads assigned Build a strong relationship with customers by understanding the customer Required Candidate profile Good communication skills writing, Oral and verbal with Regional language 1 year experience as Quality Analyst is mandatory S alary Upto 45 CTC as per experien ce 5 days work Morning Shifts Interested can call Vinay @9910155221 Walkin Interviews - Ienergizer Plot No 512-513, Udyog Vihar phase 3 , Sec-19 , Gurgaon Timings - 10 am to 6pm
Posted 1 month ago
3.0 - 5.0 years
3 - 6 Lacs
Kharkhoda
Work from Office
Division- Production Department- Assembly Job Location- Kharkhoda, Haryana Job Title Quality Analysis Incharge - Assembly - (3~5 yrs) Job Role: 1. Should have experience of working in automobile manufacturing quality. 2. Knowledge of vehicle manufacturing processes like Weld, Paint assembly are desired. Reporting To Shift Incharge Level in the organization AM/DM Educational Qualification B.E./B. Tech. in Mechanical/Automobile Engineering. Graduation (With Specialization): B.E./B. Tech. in Mechanical/Production/ Automobile Engineering Post Graduation (With Specialization): Not Required Any Other (Certification / Diploma etc.): Not Required Work Experience (Years) in treasury activities. 3- 5 Years Job Responsibilities : 1.To develop and define Vehicle quality control plan. 2. Develop and improve process based on Standards as well as dynamic feedback from next Quality Gates, Customer audit, Dealer PDI. 3. Develop Periodic robust training and evaluation plan for operator/repairman and inspectors followed by frequent Qualification tests. 4. Review process and direct the staff for immediate actions on the Defect generation controls to prevent outflow and work towards zero defect. 5. Leading Daily, Weekly and Monthly meetings for defect data monitoring, analysis and direction to other teams for focus areas improvement. 6.Take up Time bound New Initiatives to resolve chronic and critical issues in assembly process or product level by leading teams, utilizing advanced Problems solving tools for break through results. 7. Co-coordinating for the management reviews with stake holders for KPI improvement 8. Ensuring the compliance of documentation and activities in line with QMS (ISO 9001:2015) requirements 9. Hands on experience in problem solving through using basic, intermediate and advanced problem solving tools (4M, Why-Why) Competencies / Skills 1. Ability to perform and understand quality measurements (Panel Checker/Body Checker/CMM/3D Scanning) Competencies / Skills: 1. Ability to analyse quality measurement reports and suggest countermeasures. 2. Detailed understanding of QC Tools and able to report the issues in effective manner 3. Basic understanding of Vehicle Plant operations. 4. Good Communication presentation skills, Networking Skills, Creativity, Learnability, self-motivated and team player. 5. Ability to co-ordinate with Cross functional team and resolve the quality related issues
Posted 1 month ago
3.0 - 5.0 years
2 - 4 Lacs
Surajpur, Ambikapur, Chirmiri
Work from Office
Check the quality of raw and processed rice Monitor production process to meet quality standards Conduct sampling and lab testing Maintain hygiene and safety compliance Required Candidate profile Record inspection data and prepare reports Coordinate with production and packaging teams Ensure proper storage and handling of rice. For more information connect with Deep (HR) - 9109303726
Posted 1 month ago
4.0 - 9.0 years
3 - 4 Lacs
Kolkata
Work from Office
Role & responsibilities Execute Quality control and Quality Assurance best practices across all the plants in SBU. Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research/design and development, and define the metrics required to assess performance against standards required Conduct periodic reviews of Quality initiatives and formulate action points for respective plants. Identify projects for quality, real-time manufacturing improvements, cost reduction & safer workplace Ensure effective internal and external audits are conducted for Quality systems, processes, and procedures across plants Build quality awareness across the SBU by using different interventions like training, slogan/poster campaign etc Ensure that corrective actions are delivered and non-compliance issues are resolved on time Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times Incubate and bring in new methodologies for process improvements and deploy corresponding analytical tools to measure the effectiveness of the same Drive total quality management including developing skills and competencies of the employees. Ensure that project/department milestones/goals are met and adhering to approved budgets Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy Implementation of administration and measurement of total quality management programs Six Sigma initiatives, Lean Manufacturing etc. Drive organizational initiatives like safety, health etc. in the team. Preferred candidate profile Knowledge of Total Quality Management Practices LEAN, Six Sigma and other best process Knowledge and technical understanding of automotive processes, components and manufacturing techniques Knowledge of Quality systems , ISO and quality assurance policies. Desired Qualification & Experience: B.Tech (Mech.) with Six Sigma/Lean certification 3-10 Years of Experience in heavy engineering industry
Posted 1 month ago
2.0 - 5.0 years
2 - 3 Lacs
Udaipur
Work from Office
Process Improvement: Identifies and implements improvements in manufacturing processes to reduce defects and improve consistency. Documentation: Creates and maintains detailed quality control documentation, including work instructions, inspection procedures, and audit reports. Training: Develops and delivers training programs to ensure employees understand and adhere to quality standards. Audits: Conducts internal and external audits to verify compliance with quality standards and regulations. Data Analysis: Collects and analyzes data on defects and production processes to identify trends and root causes of issues. Quality Control (QC): Inspection: Performs visual inspections, dimensional checks, and functional tests on raw materials, in-process components, and finished products. Testing: Conducts durability, functionality, and safety tests to validate product quality and performance. Measurement: Uses measurement tools and equipment (calipers, gauges, micrometers) to verify dimensions and specifications. Defect Identification: Identifies and records defects, deviations, and non-conformances in products and processes. Reporting: Reports quality issues to supervisors, production teams, and other relevant stakeholders. Corrective Action: Collaborates on implementing corrective actions to address identified quality issues. Compliance: Ensures products meet industry standards, company policies, and regulatory requirements.
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Pune
Work from Office
Develop & implement quality control procedures & inspection protocols. Familiarity with quality standards such as ISO 9001,Six Sigma. Knowledge of QA/QC tools(FMEA/SPC/8D/CAPA) Experience in measurement & testing equipment--calipers/micrometers/CMMs Required Candidate profile Certification in CQE(Certified Quality Engineer) or Six Sigma Green/Black Belt. Experience in [industry-specific tools or systems, e.g., automotive, electronics, etc.] & Lean Manufacturing principles. Perks and benefits SALARY:18000/-To 30000/- AS PER SKILL & EXPERIENCE
Posted 1 month ago
1.0 - 2.0 years
3 - 3 Lacs
Pune
Work from Office
Strong stakeholder management skills. Proficiency in Excel and data management. Strong technical knowledge of Fruits & Vegetables. Expertise in Root Cause Analysis for problem-solving. Skilled in Corrective and Preventive Actions. Efficiently and effectively adhering to SOPs and processes. A problem-solving mindset for operational challenges. Effective manpower and team management skills (30 skilled workers). Experience in managing distribution center operations.
Posted 1 month ago
1.0 - 4.0 years
3 - 5 Lacs
Hyderabad
Work from Office
What you will do Let’s do this. Let’s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. The Senior Associate conducts low to medium complexity complaint investigations and determines if complaint investigations require issue for further investigation. Evaluates and ensures triaged product complaint records align with applicable procedures Evaluates and owns complaint records with basic investigations Ensures quality of complaint records Completes assigned assessments per applicable procedures Applies analytical skills to evaluate sophisticated situations using multiple sources of information Implements the complaint process per SOP requirements Owns or manages the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide Supports management of assigned projects or project tasks to achieve agreed results within time and with encouraged quality, including (but not limited to) proactive written / in person communication, status updates, tracker & tool maintenance What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 1 to 3 years of Quality experience OR Bachelor’s degree and 3 to 5 years of Quality experience OR Diploma and 7 to 9 years of Quality experience Preferred Qualifications: Quality and/or manufacturing experience in biotech, medical device or pharmaceutical industry Bachelor’s Degree in a Science Field Ability to successfully manage workload to timelines Familiarity with basic project management tools Ability to operate in a matrixed or team environment with site, functional, and senior management leadership Experience in driving decision making by using the DAI principles Understanding of quality and industry requirements/expectations of a QMS Understanding of the applicable manufacturing/testing processes (i.e., API, Drug Substance, Drug Product, Packaging, Device manufacturing processes) Ability to negotiate a position after taking feedback from multiple sources Demonstrated ability to lead functional teams, consistently deliver timely, and high-quality results Ability to translate business and key collaborator feedback and requirements into accurate and efficient processes using clear language and format What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posted 1 month ago
2.0 - 4.0 years
3 - 6 Lacs
Hyderabad
Work from Office
What you will do Let’s do this. Let’s change the world. In this vital role you will conduct complex complaint investigations, resolves corrective actions with their effectiveness and resolves steps necessary to ensure the proper level of control for product in distribution. We are seeking a Specialist Quality Complaints Complaint Owner and member of the Product Complaints and Surveillance team. The Product Complaints and Surveillance team owns and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. Ensures quality of complaint records Applies analytical abilities to evaluate complex situations using multiple sources of information Execution of regulatory and SOP requirements Anticipates and prevents potential issues with regulators Provides guidance and technical advice Evaluates subject matter expert assessments Raises potential Quality issues to Management What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree OR , Master’s degree and 4 to 6 years of Specialist Quality Complaints experience OR , Bachelor’s degree and 6 to 8 years of Specialist Quality Complaints experience OR , Diploma and 10 to 12 years of Specialist Quality Complaints experience Preferred Qualifications: Quality and manufacturing experience in biotech or pharmaceutical industry Ability to oversee multiple projects simultaneously Ability to successfully handle workload to timelines Familiarity with basic project management tools Ability to negotiate a position after taking feedback from multiple sources Demonstrated ability to consistently deliver on-time, and high-quality results Ability to operate in a matrixed or team environment Understanding of the applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device manufacturing processes) What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Posted 1 month ago
0.0 - 3.0 years
2 - 5 Lacs
Thane
Work from Office
Minimum 6 months of quality experience (SME profiles can also be considered) Strong understanding of quality analysis, sampling, SLAs, reporting Basic Excel skills, including presentation and graphs, will be an added advantage Rotational shifts with 2 weekly offs High degree of proficiency in Microsoft Office 360 suite/MS Office Clearly articulate ideas and thoughts verbally Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional. Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment Ability to work independently Excellent organizational and time management skills Analytical, data driven problem solver Excellent customer service skills
Posted 1 month ago
4.0 - 7.0 years
2 - 6 Lacs
Hyderabad
Work from Office
locationsHyderabadposted onPosted Today time left to applyEnd DateJune 5, 2025 (5 days left to apply) job requisition idJR-0013144 DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 1 month ago
0.0 - 2.0 years
0 - 1 Lacs
Shamli
Work from Office
Role & responsibilities Process audit CTQ/CTP audit of above processes 2. To ensure quality and system awareness at the unit 3. Raw material, in-process and finished goods inspection, as per established SOPs 4. Ensure Process inspection as per the set frequency 5. Address internal complaints and problems with Root cause analysis and CAPA 6. Action effectiveness review/ audits on problems identified 7. Track daily productivity of the machines and plan the productivity improvement actions 8. Keep close communication with Quality team 9. Manage & report daily & monthly dashboards related to PQCDS (Productivity, Quality, Cost, Delivery & Safety)
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Protectron Electromech Pvt. Ltd. is looking for Quality Executive to join our dynamic team and embark on a rewarding career journey. Understand customer needs and requirements to develop effective quality control processes Devise and review specifications for products or processes Set requirements for raw material or intermediate products for suppliers and monitor their compliance Ensure adherence to health and safety guidelines as well as legal obligations Supervise inspectors, technicians and other staff and provide guidance and feedback Oversee all product development procedures to identify deviations from quality standards Inspect final output and compare properties to requirements Approve the right products or reject defectives Keep accurate documentation and perform statistical analysis Solicit feedback from customers to assess whether their requirements are met Submit detailed reports to appropriate executives Be on the lookout for opportunities for improvement and develop new efficient procedures
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Chennai
Work from Office
Cameo Corporate Services is looking for Customer Support Executive (Domestic) to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team
Posted 1 month ago
3.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
IVL India Environmental RD is looking for Quality Expert to join our dynamic team and embark on a rewarding career journey. Develop and implement quality assurance policies and procedures. Conduct quality audits and inspections. Analyze data to identify areas for improvement. Provide training on quality standards and processes. Ensure compliance with regulatory requirements.
Posted 1 month ago
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