QTC Leader – Operations (Senior Manager/Director)

QTC Leader – Operations (Senior Manager/Director)

The ADP Global Finance Center in India (GFI) is ADP’s largest Finance Center worldwide and supports virtually Finance functions and ADP businesses across the globe including Controllership, Financial Planning and Analysis as well as Quote to Cash (QTC).

The QTC Group in the GFI is the oldest and largest function within the Center. With more than 200 Associates across Pune and Hyderabad, the group supports all the QTC functions from Pricing & Deal Support through Order Management, Billing, Collections and Cash Applications. It is a fast growing and dynamic group that is undergoing rapid transformation.

We are looking for a strong operational site leader based out of Hyderabad who would support the Senior Director – QTC across Operations and Transformation.

Key Responsibilities are

• Serves as Site Leader for QTC Hyderabad Operations – driving operational excellence across groups such as Invoice to Cash, Sales Incentive Compensation management and International QTC Operations.
• Strong people leader who develops and motivates the team and ensures a strong performance management organization by continuous coaching for the teams
• Acts as the point of escalation for business leaders for QTC Operations under purview
• Works with global business and shared services groups to define standard KPI/metrics and Service Levels that support decision making for processes
• Develops a strong cadence with stakeholders to consistently evaluate the performance against targets, service levels, and makes appropriate adjustments to meet the requirements of the business
• Partners with Sales, Implementation, Service and other Quote to Cash groups such as Pricing, Order Entry and Billing to identify and implement process and system improvements, driving continuous improvement
• Partners on development of Q2C reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements
• Leads standardization of the processes across Business Unitsand maintenance of desktop procedures, policies and procedures for the department
• Ensures strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)
• Proactively identifies\ opportunities for continuous improvement and successfully manages these projects to contribute to the effectiveness of Q2C processes
• Ensures all projects including financial metrics and key deliverables and a consistent communication plan for impacted teams and management
• Partners and contributes in bigger transformation projects

Qualifications & Job Requirements

• Masters Degree in Accounting / Finance
• Experience in large world class QTC Groups including ideally specific experience in areas such as Invoice to Cash and Collections..
• Minimum 15 years of professional experience including 5+ years of experience in managing Quote to Cash organizations
• Expert knowledge of standard processes in quote to cash, ability to drive standardization and process efficiencies
• Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business
• Meticulous attention to detail
• Excellent communication skills
• Flexible, adaptable, proactive and self-motivated
• Flexibility to work in multiple time zones