Job
Description
**Role Overview:** As a Customer Support Executive at the company, your main responsibility is to effectively communicate with prospects and customers regarding product updates and initiatives. You will be tasked with responding to customer queries promptly and accurately through various channels such as phone, email, or chat. Identifying customer needs and assisting them in utilizing specific features will also be part of your role. Moreover, you will play a crucial role in sharing information on air ticket availability and booking, issuing air tickets for different customer segments, and collecting necessary details for customer onboarding. Providing exceptional customer support during and after the onboarding process, maintaining accurate customer records, and upholding a positive and professional demeanor towards customers are essential aspects of your job. Additionally, updating internal databases with technical issue information, processing refunds and cancellations, assisting with travel planning, and supporting travel agents in various tasks will contribute to enhancing the overall customer experience through continuous improvement strategies. **Key Responsibilities:** - Effectively communicate with prospects and customers on product updates and initiatives. - Respond to customer queries in a timely and accurate manner via phone, email, or chat. - Identify customer needs and assist in using specific features. - Share information on availability and booking of air tickets. - Issue air tickets for B2B/Subagents and B2C customers. - Collect relevant information from customers for onboarding. - Provide excellent customer support during onboarding and after-onboarding procedures. - Ensure accurate recording of customer details in the systems. - Maintain a positive and professional attitude towards customers. - Update internal databases with technical issue information. - Process refunds and cancellations of air tickets. - Assist clients with travel planning. - Provide support to travel agents in reservation, ticketing, reissuing, refunding, and communicating with airline support teams. - Enhance customer experience through continuous improvement strategies. **Qualifications Required:** - Experience in resolving customer queries and recommending solutions. - Minimum 2 years of experience in an IATA accredited travel agency or airline call center. - GDS Ticketing experience using Amadeus, Travelport, or Sabre. - Well-versed in Global Distribution System (GDS). - Additional airline tools knowledge like SPRK or ADO is an added advantage. - Familiarity with fare rules, city codes, and airline codes. - Proven experience in airline ticketing. - Up-to-date knowledge on current travel trends and regulations. - Excellent communication and people management skills. - Strong analytical skills. - Experience in airline reservation or travel agency. - Ability to multitask and display patience when handling tough cases. - Graduation degree and IATA Certification (Preferred). - Flexibility to work in shifts. (Note: The additional details of the company were not included in the provided job description.) **Role Overview:** As a Customer Support Executive at the company, your main responsibility is to effectively communicate with prospects and customers regarding product updates and initiatives. You will be tasked with responding to customer queries promptly and accurately through various channels such as phone, email, or chat. Identifying customer needs and assisting them in utilizing specific features will also be part of your role. Moreover, you will play a crucial role in sharing information on air ticket availability and booking, issuing air tickets for different customer segments, and collecting necessary details for customer onboarding. Providing exceptional customer support during and after the onboarding process, maintaining accurate customer records, and upholding a positive and professional demeanor towards customers are essential aspects of your job. Additionally, updating internal databases with technical issue information, processing refunds and cancellations, assisting with travel planning, and supporting travel agents in various tasks will contribute to enhancing the overall customer experience through continuous improvement strategies. **Key Responsibilities:** - Effectively communicate with prospects and customers on product updates and initiatives. - Respond to customer queries in a timely and accurate manner via phone, email, or chat. - Identify customer needs and assist in using specific features. - Share information on availability and booking of air tickets. - Issue air tickets for B2B/Subagents and B2C customers. - Collect relevant information from customers for onboarding. - Provide excellent customer support during onboarding and after-onboarding procedures. - Ensure accurate recording of customer details in the systems. - Maintain a positive and professional attitude towards customers. - Up
