Non Engineering Posted on Dec 22, 2023 Kochi-Kerala Refer Candidate Minimum Required Experience : 2 years Full Time Skills GDS knowledge Customer Management Airline Reservation Airline Ticketing communication skills Analytical Skills Description Requirement We are looking for a Customer Support Executive with 2 to 4 yrs experience in Customer Support function. Experience of working in Air Travel Industry will be an advantage. Job Description Effectively communicate with prospects and customers on Verteil’s product updates and other initiatives. Ensure responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Identifying the best routes, sharing information on availability and booking of air tickets. Issuing air tickets for B2B/ Subagents and B2C customers. Collect and validate relevant information from customers for onboarding. Provide excellent customer support during all onboarding and after-onboarding procedures. Ensure that customer specific details are accurately recorded in the systems. Maintaining a positive and professional attitude towards customers at all times. Update our internal databases with information about technical issues and useful discussions with customers. Ensure the processing of refund and cancellation of air tickets. Assist clients with travel planning via phone call or email. Provide assistance to travel agents in reservation, ticketing, reissuing, refunding and communicating with airlines support team. Enhance customer experience through continuous improvement of the approaches and strategies applied by the team. Job Requirements Experience in resolving customer queries, recommending solutions and guiding product users through features and functionalities. Minimum 2 years of experience in IATA accredited travel agency or in an airline call centre GDS Ticketing experience using Amadeus, Travelport or Sabre. Should be well-versed in Global distribution system (GDS). Additional airline tools like SPRK or ADO is an added advantage. Should be well-versed in Fare rules, city codes and airline codes. Should have proven experience in airline ticketing with an airline/ travel agency/GSA. Should have up to date knowledge on current domestic and international travel trends, regulations, etc. Should be an excellent communicator who is able to earn clients’ trust. Excellent People management skills. Excellent analytical skills. Experience in airline reservation/ travel agency. Multi-tasking abilities. Patience when handling tough cases. Should be a graduate, IATA Certification (Preferred). Flexible to work in shifts. Other jobs that might interest you Sales Executive-B2B Consolidation Business of NDC.Deals Hybrid Full Time
Job Location- Kochi,Chennai, Bengaluru Role & responsibilities Identify and onboard non-IATA travel agencies (focus on mid-to-largeagencies) in the assigned region. Promote the ndc.deals portal as their primary ticketing platform for airline bookings. Build strong relationships with agency owners, managers, and front-line ticketing staff. Continuously drive higher ticket volumes from onboarded agencies. Map competitor activity and position ndc.deals differentiation. Organize product demos, workshops, and roadshows to increase adoption. Report weekly on sales pipeline, conversions, and ticketing volume trends. Preferred candidate profile 2-6 years of experience in B2B travel sales (consolidator, OTA B2B, airline sales, or GDS background). Strong network among non-IATA agencies in the local region. Excellent communication skills in English and local language (Malayalam/Tamil/Kannada). Self-motivated, field-oriented, and target-driven. Comfortable with technology platforms and demos. What we offer Competitive salary + attractive commission structure. Opportunity to work on Indias first NDC-based B2B consolidation platform. Fast career growth in a scaling product company. Travel perks and quarterly incentives for top performers
As a Marketing Head at our company, you will play a crucial role in shaping and driving our strategic marketing initiatives within the airline and travel technology sector. With a minimum of 15 years of experience, you will lead a team in developing and executing comprehensive marketing strategies that align with our business objectives, resonate with our target audiences, and capitalize on industry trends. Your responsibilities will include working closely with the Global Head of Business Development, providing visionary leadership to the marketing team, and establishing a compelling brand identity for our products. Your key duties will involve crafting compelling narratives that communicate the unique value proposition of our solutions to diverse stakeholders, leading strategic multi-channel marketing campaigns, and collaborating with cross-functional teams to align campaigns with product development and sales objectives. Additionally, you will define a content strategy that positions our company as an industry thought leader, oversee the creation of high-quality content, and drive digital marketing transformation through cutting-edge technologies and tactics. In this role, you will identify emerging digital trends and opportunities to enhance brand visibility and engagement, strategically plan the company's presence at key industry events, and lead comprehensive market research efforts to gain deep insights into industry trends, customer needs, and the competitive landscape. Cultivating relationships with industry influencers, partners, customers, and media outlets will be essential to amplify our brand presence, and you will also be responsible for analyzing marketing performance metrics, managing the marketing budget, and ensuring resources are allocated effectively for maximum ROI. If you are a seasoned marketing strategist with a proven track record of driving brand growth and innovation, we invite you to join our team and make a significant impact on our company's marketing initiatives.,
You are an experienced Marketing Head who will play a crucial role in defining and implementing strategic marketing initiatives to position our products as industry leaders in the airline and travel technology sector. Your responsibilities include: - Developing and executing a comprehensive marketing strategy aligned with business objectives, target audience resonance, and industry trends. - Reporting to the Global Head of Business Development. - Providing visionary leadership to the marketing team, encouraging collaboration, creativity, and excellence. - Establishing a strong brand identity and product positioning with consistent messaging. - Crafting compelling narratives to communicate the unique value proposition of our solutions. - Leading the development and execution of strategic multi-channel marketing campaigns for brand awareness, engagement, and demand generation. - Collaborating with cross-functional teams to align campaigns with product development and sales goals. - Defining a content strategy to position the company as an industry thought leader and innovator. - Overseeing the creation of high-quality content, including thought leadership pieces and multimedia assets. - Driving digital marketing transformation through SEO, SEM, social media, and marketing automation. - Identifying digital trends to enhance brand visibility and engagement. - Planning the company's presence at key industry events, conferences, and trade shows. - Leading market research efforts to gain insights into industry trends, customer needs, and the competitive landscape. - Translating insights into actionable strategies for product positioning and business growth. - Building relationships with industry influencers, partners, customers, and media outlets. - Analyzing marketing performance metrics to optimize initiatives. - Managing the marketing budget effectively for maximum ROI. - Monitoring budget adherence and tracking expenditures accurately. This role requires 15 years of experience in marketing, with a proven track record of driving brand growth and innovation in a strategic manner within the airline and travel technology sector.,
We are looking for a proactive and customer-focused Ticketing Executive to support our operations. The role involves managing ticketing processes, assisting travel agents with bookings, and providing end-to-end support over calls and other channels.
As a Customer Support Executive at our company, your role involves effectively communicating with prospects and customers on product updates and initiatives. Your responsibilities include responding to customer queries in a timely and accurate manner via phone, email, or chat, identifying customer needs, and assisting customers in using specific features. You will also be responsible for sharing information on availability and booking of air tickets, issuing air tickets for B2B/Subagents and B2C customers, and collecting relevant information from customers for onboarding. Additionally, you will provide excellent customer support during all onboarding and after-onboarding procedures, ensure accurate recording of customer details in the systems, and maintain a positive and professional attitude towards customers. Your role will also involve updating internal databases with technical issue information, processing refunds and cancellations of air tickets, assisting clients with travel planning, and providing support to travel agents in reservation, ticketing, reissuing, refunding, and communicating with airline support teams. Your contribution will be crucial in enhancing customer experience through continuous improvement strategies. **Key Responsibilities:** - Effectively communicate with prospects and customers on product updates and initiatives. - Respond to customer queries in a timely and accurate manner via phone, email, or chat. - Identify customer needs and assist in using specific features. - Share information on availability and booking of air tickets. - Issue air tickets for B2B/Subagents and B2C customers. - Collect relevant information from customers for onboarding. - Provide excellent customer support during onboarding and after-onboarding procedures. - Ensure accurate recording of customer details in the systems. - Maintain a positive and professional attitude towards customers. - Update internal databases with technical issue information. - Process refunds and cancellations of air tickets. - Assist clients with travel planning. - Provide support to travel agents in reservation, ticketing, reissuing, refunding, and communicating with airline support teams. - Enhance customer experience through continuous improvement strategies. **Qualifications Required:** - Experience in resolving customer queries and recommending solutions. - Minimum 2 years of experience in an IATA accredited travel agency or airline call center. - GDS Ticketing experience using Amadeus, Travelport, or Sabre. - Well-versed in Global Distribution System (GDS). - Additional airline tools knowledge like SPRK or ADO is an added advantage. - Familiarity with fare rules, city codes, and airline codes. - Proven experience in airline ticketing. - Up-to-date knowledge on current travel trends and regulations. - Excellent communication and people management skills. - Strong analytical skills. - Experience in airline reservation or travel agency. - Ability to multitask and display patience when handling tough cases. - Graduation degree and IATA Certification (Preferred). - Flexibility to work in shifts.,