Non Engineering Posted on Dec 22, 2023 Kochi-Kerala Refer Candidate Minimum Required Experience : 2 years Full Time Skills GDS knowledge Customer Management Airline Reservation Airline Ticketing communication skills Analytical Skills Description Requirement We are looking for a Customer Support Executive with 2 to 4 yrs experience in Customer Support function. Experience of working in Air Travel Industry will be an advantage. Job Description Effectively communicate with prospects and customers on Verteil’s product updates and other initiatives. Ensure responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Identifying the best routes, sharing information on availability and booking of air tickets. Issuing air tickets for B2B/ Subagents and B2C customers. Collect and validate relevant information from customers for onboarding. Provide excellent customer support during all onboarding and after-onboarding procedures. Ensure that customer specific details are accurately recorded in the systems. Maintaining a positive and professional attitude towards customers at all times. Update our internal databases with information about technical issues and useful discussions with customers. Ensure the processing of refund and cancellation of air tickets. Assist clients with travel planning via phone call or email. Provide assistance to travel agents in reservation, ticketing, reissuing, refunding and communicating with airlines support team. Enhance customer experience through continuous improvement of the approaches and strategies applied by the team. Job Requirements Experience in resolving customer queries, recommending solutions and guiding product users through features and functionalities. Minimum 2 years of experience in IATA accredited travel agency or in an airline call centre GDS Ticketing experience using Amadeus, Travelport or Sabre. Should be well-versed in Global distribution system (GDS). Additional airline tools like SPRK or ADO is an added advantage. Should be well-versed in Fare rules, city codes and airline codes. Should have proven experience in airline ticketing with an airline/ travel agency/GSA. Should have up to date knowledge on current domestic and international travel trends, regulations, etc. Should be an excellent communicator who is able to earn clients’ trust. Excellent People management skills. Excellent analytical skills. Experience in airline reservation/ travel agency. Multi-tasking abilities. Patience when handling tough cases. Should be a graduate, IATA Certification (Preferred). Flexible to work in shifts. Other jobs that might interest you Sales Executive-B2B Consolidation Business of NDC.Deals Hybrid Full Time
Job Location- Kochi,Chennai, Bengaluru Role & responsibilities Identify and onboard non-IATA travel agencies (focus on mid-to-largeagencies) in the assigned region. Promote the ndc.deals portal as their primary ticketing platform for airline bookings. Build strong relationships with agency owners, managers, and front-line ticketing staff. Continuously drive higher ticket volumes from onboarded agencies. Map competitor activity and position ndc.deals differentiation. Organize product demos, workshops, and roadshows to increase adoption. Report weekly on sales pipeline, conversions, and ticketing volume trends. Preferred candidate profile 2-6 years of experience in B2B travel sales (consolidator, OTA B2B, airline sales, or GDS background). Strong network among non-IATA agencies in the local region. Excellent communication skills in English and local language (Malayalam/Tamil/Kannada). Self-motivated, field-oriented, and target-driven. Comfortable with technology platforms and demos. What we offer Competitive salary + attractive commission structure. Opportunity to work on Indias first NDC-based B2B consolidation platform. Fast career growth in a scaling product company. Travel perks and quarterly incentives for top performers