Project manager - Retail transformation

Job Requirements

Job Description: Project Manager - Retail Transformation at Titan

Company Name: Titan

Job Title: Project Manager - Retail Transformation

Job Type: RP (Regular, Full-time)

Job Category: Eyecare-SMR (Eyecare - Sales, Marketing, and Retail)

Department: Retailing-Eyecare

Location: Bengaluru, Karnataka, India

Overview:

Titan is a leading eyewear company that is dedicated to providing high-quality and fashionable eyewear to its customers. We are currently looking for a Project Manager to join our team and lead the retail transformation of our eyecare division. This is an exciting opportunity for someone who is passionate about eyecare and has experience in project management and retail.

Job Details

Purpose:

Drive sales growth and achieve profitability targets by leading end-to-end retail operations. Ensure seamless store operations and scalable, cost-effective growth through new store openings and store optimizations.

Interfaces

External Interfaces:

• Third-party service providers and vendors
• External auditors
• Franchisee partners

Internal Interfaces:

• Regional sales teams
• Design & Projects teams
• Product & Brand teams
• Merchandising & Supply Chain
• Commercial/Finance, PF, Legal, IT

Retail Operations:

Retail Operations Management

• Identify areas of automation, standardization or elimination of existing processes, build the journey and ensure execution till handover for operations.
• Drive operational efficiency, lean practices, and inventory accuracy to optimize cost-to-serve.
• Create tie-ups with medical insurance companies for eyewear coverage
• Drive connects with Digital Platforms for creating traction for Titan EyePlus
• Collaborate heavily with technology team.

Incentive Management (Store Staff)

• Design annual incentive programs; quarterly effectiveness reviews
• Standardize and automate the process with transparency and digital first as pillars
• Coordinate deployment with HR and regional teams.

• Outcome:

  Incentive policy and rollouts

• Measures:

  Employee satisfaction; incremental revenue

Franchisee Engagement & Performance

• Design and roll out franchisee incentive schemes linked to sales
• Conduct periodic reviews, workshops, and feedback loops to strengthen partnerships.
• Ensure uniform policy rollout and adherence across franchise network.
• Manage Franchisee performance Management System
• Drive Engagement with franchisee partner with help of region

Sales Planning & Business Plan Formulation

• Provide inputs to the annual retail plan; cascade store-level targets.
• Review performance vs. plan; recommend course corrections.

• Outcome:

  Annual business plan; cascaded targets

• Measures:

  YoY growth; plan adherence

SOP Management & Audit Compliance

• Create/modify operational SOPs; approve audit schedules and partners.
• Be the primary owner for documentation of all Retail SOPs and processes
• Ensure monthly and quarterly audits of all processes to evaluate the ability to automate, eliminate or decentralize all retail processes reducing operational overhead

People Management & Development

• Coach and develop regional managers and store leadership teams
• Drive adoption of tools for better sales visibility and enable decision making

Key Performance Indicators (KPIs)

• Number of processes automated leading to saving of manhours for core tasks
• Simplification of current processes leveraging technology for simplification of existing work
• Building a future ready Retail Operations organization

Competencies

• Strategic thinking & execution
• Data-driven decision-making & analytical rigor
• Project management & cross-functional leadership
• Negotiation & stakeholder management
• Customer-centricity & experience design
• Change management & continuous improvement

Additional Notes

• This role covers

  COCO

  (company-owned) and

  FOFO

  (franchise) formats.
• Travel across regions is required for market assessments, store audits, and project oversight.
• Familiarity with retail tech (POS, CRM, planning tools) and legal/compliance aspects of retail operations is expected.

If you are a highly motivated and results-driven individual with a passion for eyecare and retail, we encourage you to apply for this exciting opportunity. Join our team at Titan and be a part of transforming the eyecare retail industry.

Work Experience

Education:

• Post-Graduate or equivalent in Business/Retail Management

Relevant Experience:

• 10+ years in retail with atleast 5+ years in retail operations
• Proven track record of multi-store operations management

Behavioral Skills:

• Customer orientation
• People management and stakeholder influence
• Ambiguity tolerance and problem solving
• Drive for results and accountability
• Networking and relationship management
• Detail orientation and execution rigor

Knowledge & Functional Skills:

• Retail sales & operations management
• Business acumen and P&L management
• Analytical ability and data-driven decision-making
• Vendor/partner management
• Technology savvy; omni-channel processes and retail systems

Competencies

• Strategic thinking & execution
• Data-driven decision-making & analytical rigor
• Project management & cross-functional leadership
• Negotiation & stakeholder management
• Customer-centricity & experience design
• Change management & continuous improvement