Project Manager (Projects, Services & Spares)

Location:

Experience Required:

Education:

Key Responsibilities

1. Project & Service Operations

• Lead and manage project execution from planning to delivery ensuring timelines, budget, and quality standards.
• Oversee service operations including diagnostics, repairs, upgrades, refurbishments, and spare parts availability.
• Manage documentation, customer contracts, compliance, and regulatory requirements.
• Optimize machine build processes with robust process controls and performance metrics.
• Ensure effective procurement, inventory control, vendor management, and logistics.

2. Team Leadership & Development

• Lead, mentor, and develop project, service, and spares teams.
• Build technical excellence and foster a culture of collaboration and accountability.
• Support onboarding, skills development, succession planning, and performance improvement.

3. Process Excellence & Compliance

• Ensure adherence to SOPs, company policies, ISO 9001:2015 standards, and audit requirements.
• Drive continuous improvement initiatives to enhance productivity, quality, and operational efficiency.
• Implement best practices and drive operational excellence across all functions.

4. Communication & Cross-functional Coordination

• Drive transparent communication through reporting tools, dashboards, and review meetings.
• Lead cross-functional reviews with sales, supply chain, assembly, and design teams.
• Coordinate on project plans, resource allocation, and issue resolution.

5. Resource & Budget Management

• Plan and allocate manpower and resources effectively.
• Monitor timelines, budgets, and performance metrics.
• Forecast resource requirements to avoid bottlenecks.

6. Customer & Business Support

• Ensure customer satisfaction through timely service delivery and quality.
• Support sales in identifying new business opportunities.
• Supervise customer site installations when required.

7. IT & Project Management Tools

• Strong working knowledge of MS Project, ERP systems, and project management tools.

Mandatory Skills & Competencies

• Strong leadership capabilities with experience managing technical teams.
• Proven experience in project management and service operations within capital equipment/manufacturing.
• Strong understanding of machining, assembly, manufacturing workflows, cycle time, and quality standards.
• Excellent communication (written & verbal), stakeholder management, and customer-facing skills.
• High ethical standards, accountability, and attention to detail.
• Proficiency in MS Office and project management software (PMP certification is an added advantage).

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