Project Manager

Role Purpose:

To manage and develop key client relationships across corporate food court operations by ensuring seamless service delivery, operational excellence, and financial performance in alignment with contractual commitments. The Key Account Manager will serve as the strategic partner to the client, ensuring client satisfaction, service innovation, and profitable growth, while upholding the companies standards of quality, safety, and compliance.

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Dimensions:

· People: Direct management of Site Managers, Supervisors, and support teams across assigned client sites.

· Financial: Responsible for account-level P&L delivery, revenue growth, cost management, and contract profitability.

· Client: Act as the single point of contact for senior client stakeholders; ensure long-term partnership and retention.

· Operations: Oversee day-to-day food court operations, menu innovations, compliance with FSSAI standards, and delivery of agreed KPIs.

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Main Accountabilities:

Client Relationship Management

· Build and maintain strong partnerships with key client stakeholders by understanding business needs and aligning companies’ solutions.

· Conduct regular client reviews to assess satisfaction, identify gaps, and propose value-added services.

· Ensure timely communication, reporting, and resolution of escalations.

Operational Excellence

· Ensure efficient management of corporate food court operations in line with contractual agreements and company standards.

· Monitor service quality, food safety, hygiene, and HSE compliance through regular audits and reviews.

· Drive innovation in food offerings, including healthy counters, pop-ups, festive menus, and delivery models.

Financial & Commercial Management

· Deliver account profitability by managing P&L, budgets, forecasts, and financial reporting.

· Lead discussions on rate revisions, contract renewals, and commercial negotiations in coordination with Finance and Leadership.

· Implement cost optimization measures without compromising service quality.

People Management

· Lead, coach, and motivate site-based teams to achieve operational KPIs.

· Ensure adequate staffing, training, and skill development across all sites.

· Promote a culture of performance, accountability, and compliance.

Business Growth & Retention

· Identify opportunities for organic growth by introducing new services and expanding scope.

· Support Business Development teams in leveraging client relationships for new projects.

· Achieve client retention and renewal targets through consistent service delivery and proactive engagement.

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Key Competencies:

· Client Relationship & Stakeholder Management

· Strong Commercial & Financial Acumen

· Contract Catering / Food Court Operational Expertise

· HSE & FSSAI Compliance Knowledge

· Leadership & People Management

· Problem Solving & Conflict Resolution

· Strategic Thinking & Execution

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· Qualifications & Experience:

· Graduate in Hotel Management / Hospitality / Business Administration.

· 8–12 years of relevant experience in food services/contract catering, with minimum 4–5 years in Key Account Management