Project Manager

Job Opportunity: Project Manager (ServiceNow & Digital Knowledge Platforms)

Location: India, Chennai

Employment Type: Full-Time Employment

Experience: 8+ years

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

The ServiceNow Software Project Manager leads the planning, execution, and delivery of software initiatives within the ServiceNow platform. This role focuses on end-to-end delivery of ServiceNow modules and custom solutions. The ideal candidate has a software project management background and a solid understanding of ServiceNow architecture and its application lifecycle.

Key Responsibilities:

• Lead the full lifecycle of ServiceNow software projects, from scoping and design to release and post-implementation review.
• Manage agile ceremonies, including sprint planning, backlog grooming, and retrospectives.
• Collaborate with ServiceNow architects, developers, and business analysts to deliver scalable, high-quality modules and enhancements.
• Act as the primary stakeholder liaison, ensuring clear communication, transparency, and alignment with business goals.
• Produce and maintain detailed project documentation, user stories, and technical specifications demonstrating technical writing excellence.
• Establish and manage project governance, KPIs, and reporting structures aligned with organizational standards.
• Oversee resource allocation and ensure all initiatives meet cost, schedule, and quality benchmarks.
• Drive continuous improvement across project management processes, agile maturity, and stakeholder engagement.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, information technology, or engineering.
• Master’s degree or advanced certification (MBA, MS in IT Management) preferred.
• 8–10 years of progressive project management experience, including at least 5 years delivering ServiceNow software projects.
• Demonstrated experience managing projects involving Knowledge Base Content Management and CMDB implementations.
• Proven ability to lead agile software development projects using Scrum, SAFe, or Kanban methodologies.

Certifications (Preferred or Required):

• PMP (Project Management Professional) or PMI-ACP (Agile Certified Practitioner).
• ITIL 4 Foundation or higher (Managing Professional/Strategic Leader).
• Certified Implementation Specialist (CIS) – Project Portfolio Management, CMDB, or Knowledge Management (ServiceNow).
• Certified Scrum Master (CSM) or equivalent Agile certification.
• ServiceNow Project Management or ServiceNow Fundamentals certification is highly desirable.

Why AVASO Technology?

• Join a

  dynamic and innovative team

  with a global presence.
• Opportunities for

  career growth

  and

  continuous learning

  .
• Competitive salary and

  benefits

  package.
• Work with

  cutting-edge technologies

  to shape the future of IT solutions.

How to Apply:

"Easy Apply"

AVASO Technology

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and it provides equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.