Project Implementation Engineer

Facilio - About the Company

At Facilio, we’re reimagining how properties are run across the globe. We empower some of the world’s largest buildings to optimize real-time operations through a unified platform. By moving away from legacy systems, Facilio enables real-time monitoring, predictive analytics, and streamlined workflows across diverse portfolios, including commercial, retail, and healthcare properties.

You can check out how we’ve transformed operations for some of our marquee enterprise clients who trust Facilio to drive efficiency and innovation across their real estate portfolios.

Check out our website and culture video to learn more about us and about life at Facilio.

What you’ll do:

You’ll own the entire onboarding journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution.

• Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout.
• Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product.
• Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines.
• Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations.
• Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps.
• Create user guides, training material, and run end-user training sessions to support adoption.
• Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication.
• Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition.

What we’re looking for:

• 1-2 years of experience in a customer onboarding role at a SaaS product company.
• Experience managing end-to-end onboarding/implementation cycles for enterprise customers.
• Strong understanding of requirement gathering, scope definition, and documentation best practices.
• Hands-on experience with configuration, UAT, testing, and training in a product environment.
• Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams.
• Proficient in tools like JIRA, MS Office, and BPM software (Visio, BizAgi).
• Analytical mindset with high attention to detail and a bias for scalable solutions.
• Experience in commercial real estate or enterprise building systems is a bonus.