Project Implementation Engineer

Position: Project Implementation Engineer
Experience: 3-4 Years

You’ll own the entire onboarding journey for new customers—right from kickoff to

go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the

intersection of product understanding, customer insight, and execution.

● Own customer onboarding from initial discovery and BRD creation to implementation,

UAT, and final rollout.

● Conduct workshops to gather business requirements, map them to Facilio modules, and

identify what’s feasible within the product.

● Translate customer objectives into clear, detailed documentation (BRDs) and define

project scope based on use cases and timelines.

● Own product configuration, integration coordination, and testing—ensuring every

deployment is smooth and aligned with expectations.

● Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or

gaps.

● Create user guides, training material, and run end-user training sessions to support

adoption.

● Act as a trusted advisor and main point of contact throughout the onboarding journey,

balancing technical depth with clear communication.

● Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to

deliver value and ensure a smooth post-onboarding transition.

What we’re looking for

● 3-5 years of experience in a customer onboarding role at a SaaS product company.

● Experience managing end-to-end onboarding/implementation cycles for enterprise

customers.

● Strong understanding of requirement gathering, scope definition, and documentation

best practices.

● Hands-on experience with configuration, UAT, testing, and training in a product

environment.

● Excellent communication and stakeholder management skills—comfortable working with

customer project leads, execs, and internal teams.

● Proficient in tools like JIRA, MS Office, and BPM software (Visio, BizAgi).

● Analytical mindset with high attention to detail and a bias for scalable solutions.

● Experience in commercial real estate or enterprise building systems is a bonus.

Job Type: Full-time

Pay: ₹700,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)

Work Location: In person