Program Manager

Department Learning & Outcomes Designation: Assistant Manager - Program Manager Location Gurgaon Job Responsibilities Key Responsibilities Project Coordination: Monitor and support educator-led programs across multiple campuses, ensuring timely delivery, quality execution, and measurable impact. Community Engagement: Build and sustain a vibrant educator community through online forums, in-person interactions, WhatsApp groups, webinars, and feedback sessions. Event Planning & Execution: Organize onboarding sessions, engagement activities, promotional events, and campus interactions to energize and expand the educator base. Educator Support & Issue Resolution: Act as the first point of contact for educator concerns. Address issues proactively and coordinate with internal teams for resolution. Impact Documentation: Maintain a rich portfolio of educator success stories, activities, and data-driven insights to highlight the value and growth of the community. Data Handling: Use spreadsheets to track engagement metrics, analyze trends, and create simple visual reports (bar/line graphs, averages, etc.). Cross-Functional Collaboration: Work closely with program, content, and marketing teams to align community goals with broader organizational initiatives. Required Qualifications & Skills Bachelor's degree in any field (preferred: Education, Social Sciences, Communication, or Business). 0–6 years of experience in community management, education programs, marketing, or customer support. Strong communication skills – both written and spoken English. Basic proficiency in Google Sheets/MS Excel and ability to interpret simple data sets. Empathy, adaptability, and a willingness to learn in a fast-paced environment. Self-driven with excellent organizational and time management skills.