Program Manager

• Own day-to-day customer satisfaction for assigned accounts by managing client relationships, resolving issues, handling escalations, and ensuring programs meet customer expectations.

• Serve as the primary point of contact for clients and recipients, communicating on order status, returns, changes, inquiries, and issue resolution.

• Proactively manage and monitor all aspects of customer programs, including data accuracy, reporting, surveys, website content, communications, and fulfillment timelines.

• Oversee order lifecycle activities such as returns, replacements, substitutions, approvals, and coordination with production and purchasing teams to ensure timely and accurate delivery.

• Review and validate operational and financial outputs, including daily reports, backorders, holds, and customer invoices, ensuring accuracy and compliance with client requirements.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

To be successful in this role, you will have:

• 3+ years of customer service experience required with proven ability to deliver a high degree of customer satisfaction.
• Proficiency in use of Microsoft, specifically Word, Excel and Outlook.

• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We value your contribution to our success and provide a competitive salary as well as a complete recognition and rewards program!
• We care about your health and well-being and offer an employee assistance program, extended health care benefits.
• Hybrid or work from home arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.
• Ongoing training throughout the year as well as inspiring leaders and colleagues who will lift you up and help you grow
• A day off which promote community involvement
• We value Security, which is why we require applicants to complete a background check assessment.
• Our Employee Value Proposition ensures you work in an environment where passion meets purpose, innovation thrives, and every team member is empowered to make a meaningful impact.