Program Manager / Scrum Master

Position Summary

Program Manager / Scrum Master

Key Responsibilities

Program & Project Management

• Lead end-to-end planning, execution, monitoring, and delivery of complex software projects (e.g., Unifi Agent).
• Develop and maintain integrated project plans, schedules, and resource allocation.
• Define milestones, deliverables, and success criteria in alignment with business and technical requirements.
• Manage risks, dependencies, and change requests; proactively address issues to ensure project continuity.

Scrum Master & Agile Delivery

• Facilitate all Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives).

Technical Leadership

• Understand architectural principles, software requirements, and solution design to guide teams and resolve technical challenges.
• Collaborate with architects, engineering leads, and QA to ensure technical excellence and adherence to standards.

Process Orientation & Continuous Improvement

• Design, implement, and optimize project management processes and tools (e.g., Jira, Azure DevOps).
• Standardize documentation, reporting, and communication practices across projects.

Qualifications

• Bachelors or Masters degree in Computer Science, Engineering, Information Systems, or related field.
• 8+ years of experience in program/project management, preferably in software development or IT infrastructure.
• 3+ years of experience as a Scrum Master or Agile Coach in a technical environment.
• Strong understanding of software development life cycle (SDLC), Agile/Scrum, and DevOps practices.
• Proven track record of delivering complex, multi-platform software projects (Windows/Linux, cloud/on-premise).
• Technical proficiency in relevant technologies (e.g., .NET Core, REST APIs, cloud services, CI/CD tools).
• Experience with tools such as Jira, Confluence, Azure DevOps, Trello, or equivalent.

Skills & Competencies

• Technical Strength:

  Ability to understand, communicate, and resolve technical challenges across multiple platforms.

• Process Orientation:

  Demonstrated ability to design and implement efficient processes and workflows.

• Planning & Organization:

  Strong project planning, scheduling, and prioritization skills.

• Leadership:

  Inspires and drives teams to deliver results; excellent facilitation and conflict resolution skills.

• Communication:

  Exceptional written, verbal, and presentation skills; adept at stakeholder management.

• Problem Solving:

  Analytical thinker, adept at risk assessment, mitigation, and root cause analysis.

• Adaptability:

  Comfortable with ambiguity, rapid change, and multi-tasking.

Certifications (Preferred)

• Certified Scrum Master (CSM), PMI-ACP, or equivalent Agile certification.
• PMP certification is a plus.
• Technical certifications (Microsoft, AWS, etc.) preferred.