We are looking for Senior Manager - Technical Project Management to join the American Express Technology Organization. In this role, you will be responsible for working in partnership with Engineering and Product Management teams to manage execution and delivery of software to market, and leverage technical understanding to support executional certainty. This role uses agile methodology values, principles, and practices to plan and manage deliver solutions, while gaining insights and ensuring visibility across stakeholder groups of outstanding issues, risks, and delivery status.
Roles & Responsibilities: -
- Understand the team s technical platforms and applications
- Handling and tracking status, progress and other critical metrics in relation to the plan and publishing progress reports to senior partners.
- Raises and provides visibility around gaps, impediments, risks, and dependencies, ensures impediments are visible and tracked through to resolution, escalating when necessary.
- Working with integrated teams to deliver solutions in support of key product initiatives by working closely with multiple product manager, agile champions, architects, developers, and quality teams.
- Fosters practices for identifying, tracking, and resolving cross-team dependencies within the team.
- Facilitates Agile events and ceremonies that help the Engineering team deliver value incrementally and iteratively; embeds Agile ways of working, ensuring deliverables across Technology teams are high-quality and clearly documented.
- Drives the teams contribution throughout the Program Increment (PI) through coaching and facilitating team level events; conducting Pre and Post PI Planning sessions, daily stand-ups, scrum of scrums and retrospectives at the end of each planned unit of work, with a focus on continuously learning from the past.
- Supports and coaches Product Owners through all agile ceremonies and fosters continuous delivery of business value to end users.
- Ensures impediments are visible and tracked through to resolution, escalating when necessary.
- Monitors progress and impact over time by tracking, identifying, and improving delivery effectiveness metrics while increasing agile maturity.
- Coach teams to embrace the Technology SDLC process, Agile values, principles and practices, and actively inspire teams to reflect and improve their delivery capacity
Leadership and Coaching
- Coach leaders, teams, and Product Owners in Lean-Agile practices and mindsets.
- Encourage diversity of thought and demonstrate an open mindset.
- Foster a culture of trust and leadership in others.
- Champion a learning culture to drive continuous improvements and standardization.
- Respectfully and purposefully challenge the status quo.
- Inspire collaboration and quality practices between system architects, Agile teams, and product teams.
- Promote compliance with SDLC standards across the team
Minimum Qualifications:
- 8+ years of Project Management Experience using Agile methodologies
- 5+ years of Technical Project/Program management experience, Program/Project Manager, and/or 5+ years relevant Technical Program Management experience required. GSM portfolio experience preferred.
- Preferably a Bachelor s or Master s degree in Computer Science, Computer Engineering, or other technical discipline.
- Experience building high trust and creditability across the organization through deep domain knowledge of the business.
- Strong facilitation and communication skills.
- Experience building high trust and creditability across the organization through deep domain knowledge of the business.
- Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering. Envision E2E pipeline and translate it to the Tech team
- Excellent verbal and written communication skills demonstrated by the ability to present complicated technical solutions to stakeholders.
Preferred Qualifications:
- Good to have knowledge of any programming language or Python
- Having functional knowledge on Global Supplier Management
- Having knowledge on Generative AI , prompt engineering and ability to use AI in project/ program management.
