Program Manager - Sales & Operations

Ketto

3 - 5 years

8 - 12 Lacs

mumbai

Posted:6 days ago| Platform:

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Skills Required

sales customer success sales performance zoho logistics google sheets doctor sales operations operations customer satisfaction team leadership leadership crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role:

We are looking for a process-driven Program Manager to build and optimize the backbone of our sales and customer success operations. You will be the architect of our workflows, ensuring that from the moment a lead comes in, to their 6th month in the program, the experience is seamless.

Key Responsibilities:

Tech Stack Management:
End-to-end ownership of our CRM and communication stack. You must set up and manage workflows across
Zoho, Ozonetel, WhatsApp Business API, and Google Sheets
.
Sales Operations:
Create automated sequences for lead follow-ups, ensure data integrity in the CRM, and generate daily/weekly sales performance reports.
Program Operations:
Manage the logistics of the user journey, ensuring timely delivery of kits and scheduling of doctor consults.
Team Leadership:
Manage a small team of sales reps and coordinators to ensure KPIs are met.
Process Iteration:
Constantly analyze the funnel to identify bottlenecks and implement rapid fixes to improve conversion rates and customer satisfaction.

Who You Are (Must-Haves):

The Architect:
Proven experience creating, iterating, and managing complex operations using
Zoho (CRM/Flow)
and
Ozonetel
.
Data-Driven:
Advanced proficiency in
Google Sheets
(pivot tables, query functions, dashboards) is non-negotiable.
Experience:
3+ years in Sales Ops, RevOps, or Program Management, ideally in a startup environment.
Leadership:
Previous experience managing a small team (35 people).

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