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Crm Specialist

Crm Specialist

R.S Brothers

4 - 8 years

0 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

crm tool crm marketing crm management zoho crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Job Title: CRM Manager

About Us:

Position Overview:

Key Responsibilities:

Develop and implement CRM strategies to increase customer satisfaction, loyalty, and retention.
Utilize CRM tools to effectively manage customer data, analyse customer behaviour, and identify trends etc.
Design and execute targeted marketing campaigns to engage customers and drive sales.
Collaborate with cross-functional teams including Retail Stores, Marketing & VM, Sales, and IT to ensure seamless implementation of CRM initiatives.
Monitor and analyse key performance metrics to evaluate the effectiveness of CRM programs and make recommendations for improvement.
Provide training and support to staff on CRM best practices and procedures.
Stay up-to-date with industry trends and best practices in CRM.

Qualifications:

Bachelors degree in Marketing, Business Administration, or related field.
8 years experience in CRM management, preferably in the retail industry.
Proficiency in CRM software and analytics tools.
Strong analytical skills with the ability to interpret data and draw actionable insights.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong organizational and project management skills.
Customer-centric mindset with a passion for delivering exceptional customer experiences.

Benefits:

Competitive salary commensurate with experience.
Opportunities for career growth and development.
A dynamic and supportive work environment.

How to Apply:

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