Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Tarento Technologies
>
Associate Director - Customer Success

Associate Director - Customer Success

Tarento Technologies

8 - 12 years

22 - 30 Lacs

bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

it services erp product engineering presales healthcare account management microsoft open source project delivery sdlc

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Tarento:

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

Were proud to be recognized as a

Great Place to Work

, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you ll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

Role

Responsible for driving customer satisfaction, retention, and account growth across US-based clients. Acts as the primary post-sales owner, work with delivery function to ensure stability, and identifying cross-sell/upsell opportunities especially around custom development in open-source technologies including Microsoft tech stack, ERP, Data & Analytics inclusive of AI.

Own end-to-end customer success for US clients onboarding, working with delivery function to ensure stability, Contract renewal management, and satisfaction.

Build strong executive relationships with client stakeholders (Director/CXO level).

Drive account growth through proactive identification of new initiatives, custom development needs, and modernization opportunities.

Partner with delivery teams to ensure project success, stakeholder management, escalation resolution and customer satisfaction.

Create and execute account plans aligned to client roadmaps and revenue targets.

Track customer health metrics, risks, and expansion opportunities.

Collaborate with pre-sales and technology teams to shape solutions and proposals.

Skills

5-6 years in Customer Success / Account Management within IT services (mandatory).

Should come from a Delivery/Technical solutioning background. An understanding of technologies in general and a confident representation of technology solutions with a certain depth and breadth would be critical to the role.

An understanding of how a project delivery works and the roles and responsibilities of the primary actors in the game is a must.

Technology background exposure to custom development in open-source stacks including Microsoft ecosystem (Azure, .NET)

Proven experience managing US enterprise/mid-market clients.

Solid understanding of SDLC, delivery models, and managed services.

Excellent communication, stakeholder management, and problem-solving skills.

Ability to work cross-functionally with delivery, pre-sales, and leadership teams.

Experience driving upsell/cross-sell and achieving revenue targets.

More Jobs at Tarento Technologies

Junior Business Analyst

Bengaluru

1.0 - 5.0 yrs

INR 1 - 5 Lacs

Senior Software Engineer (Android)

Bengaluru

6.0 - 10.0 yrs

INR 6 - 15 Lacs

Senior Android Architect

Bengaluru

8.0 - 13.0 yrs

INR 20 - 27 Lacs

SAP CPI Consultant

Bengaluru

4.0 - 6.0 yrs

INR 7 - 11 Lacs

Power Platform Developer

Bengaluru

4.0 - 6.0 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tarento Technologies

Login to

Please Verify Your Phone or Email

Confirm Action

Associate Director - Customer Success