Job
Description
Company Description Globe is a prime example of SNVA's commitment to new business paradigms in a globalized world. SNVA Group has investments in various sectors including IT & ITES, Financial Services, Travel, Fashion, Education, Media, Retail, and E-Commerce. The company's mission is to maximize business value by providing tailored solutions across all segments through global expertise and product development resources. We are looking for an experienced and dynamic Program Manager to oversee the seamless delivery of our online and blended learning programs. The ideal candidate will be responsible for managing multiple student batches, resolving learner queries, handling escalations, ensuring academic and operational alignment, and enhancing overall student experience. Key Responsibilities: Batch Management: End-to-end management of academic and professional training batches. Scheduling sessions, coordinating with faculty/trainers, and tracking learner progress. Maintaining attendance, assessment records, and batch reports. Student Query Management: Act as the primary point of contact for students, addressing academic, operational, and technical queries via email, phone, and ticketing tools. Ensure timely and accurate resolution of learner queries in coordination with internal teams. Escalation Handling: Handle escalated cases sensitively and efficiently, ensuring resolution within defined TAT (Turnaround Time). Engage relevant stakeholders like academic heads, tech support, or leadership where required. Program Operations Coordination: Collaborate with academic teams, trainers, marketing, and tech support for smooth program delivery. Ensure content availability, LMS (Learning Management System) readiness, and logistics as needed. Performance Tracking & Reporting: Monitor learner engagement, feedback, and course outcomes. Prepare periodic reports on program performance, attendance, completion rates, and escalations. Feedback Collection & Analysis: Gather learner and trainer feedback at various stages of the program. Identify improvement areas and share actionable insights with stakeholders. Process Compliance: Ensure adherence to academic and operational SOPs. Support audits and internal quality checks. Qualifications & Experience: Graduate / Postgraduate in any discipline. 2–6 years of experience in program operations, academic coordination, student support, or EdTech program management. Experience in handling student lifecycle management in online / blended learning environments preferred. Key Skills: Strong organizational & multi-tasking abilities Excellent verbal and written communication Conflict resolution and escalation management Proficiency with LMS, CRM, and MS Office tools Stakeholder management and teamwork Job Location: Noida Shift Time :- 1 PM to 10 PM (IST) ***** "Please note: This position is open to local candidates only, as it requires attending a face-to-face interview. Additionally, candidates must be available to work from 1:00 PM to 10:00 PM." Show more Show less
