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Skills Required

management portfolio learning scheduling coordination content engagement certification escalation enrollment drive onboarding integration support training consistency data reports leadership sql freshdesk jira efficiency

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

We are looking for a Program Manager who can run complex, large-scale programs end-to-end. The role requires balancing operational excellence with stakeholder management, building repeatable processes, and ensuring smooth delivery across multiple cohorts and partners.


Responsibilities

Program Delivery & Operations

  • Manage a portfolio of academic/learning programs from launch to completion.
  • Oversee scheduling, faculty coordination, content delivery, and learner engagement across 50–100+ cohorts.
  • Ensure seamless execution of live classes, assessments, and certification processes.

Learner Experience & Escalation Management

  • Monitor learner journey from enrollment to completion.
  • Set up frameworks for grievance redressal, escalation handling, and first-contact resolution.
  • Track completion rates and drive interventions to improve outcomes.

Partner Onboarding & Stakeholder Management

  • Manage onboarding of universities, corporates, and academic partners.
  • Lead LMS integration and ensure partner deliverables are met.
  • Act as the primary point of contact for stakeholders, presenting dashboards and progress reports.

Process Improvement & Efficiency

  • Reduce learner support volumes by implementing better onboarding, FAQs, and training interventions.
  • Standardize academic and operational workflows to ensure consistency across programs.
  • Identify gaps in delivery and roll out corrective action plans.

Data & Reporting

  • Build and maintain dashboards for program health (enrollment, drop-off, completion).
  • Generate reports for leadership and partners, with actionable insights.
  • Use tools (SQL, GA, Freshdesk, JIRA) to monitor efficiency and outcomes.

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