Program Manager

AuthBridge

0 years

0 Lacs

gurugram haryana india

Posted:9 hours ago| Platform:

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Skills Required

management leadership planning tracking technology service optimization automation reports mentoring drive retention communication excel powerpoint crm reporting presentation verification saas

Work Mode

On-site

Job Type

Full Time

Job Description

Program Manager

Responsibilities

Act as the primary point of contact for strategic clients and ensure effective servicing and delivery of solutions.
Manage end-to-end program execution including planning, implementation, tracking, and reporting.
Collaborate with cross-functional teams (Operations, Technology, Sales, and Product) to ensure timely and accurate service delivery.
Establish and monitor KPIs, SLAs, and quality standards for client programs.
Conduct regular review meetings with clients to discuss performance, feedback, and improvements.
Handle escalations and ensure quick resolution of client issues.
Identify opportunities for process optimization, automation, and upselling.
Prepare and present program reports, dashboards, and business reviews to leadership and clients.
Lead a team of associates/managers, providing guidance, mentoring, and performance management.
Drive client satisfaction and retention by ensuring proactive communication and value delivery.

Qualifications

Strong expertise in program management and client servicing.
Proficiency in using MS Excel, PowerPoint, CRM tools, and reporting systems.
Excellent stakeholder management, communication, and presentation skills.
Strong problem-solving and analytical mindset.
Ability to handle multiple clients and projects simultaneously.
Knowledge of B2B client servicing, preferably in verification, BFSI, ITES, or SaaS industries.

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