Program Manager

Job Title: Program Manager

Experience: 10+ year

Job Summary

We are seeking a seasoned ServiceNow Program Manager to lead and oversee the planning, execution, and delivery of complex ServiceNow implementations and transformations. This role will require managing multiple ServiceNow projects across ITSM, HRSD, ITOM, or CSM modules, while aligning delivery with business goals, ensuring governance, and driving platform success.

Key Responsibilities

• Lead and deliver enterprise-wide ServiceNow programs across multiple modules (ITSM, HRSD, ITOM, etc.)
• Manage interdependent ServiceNow projects ensuring alignment with business objectives
• Define program governance, delivery methodology, roadmap, and success metrics
• Collaborate with internal teams, customers, and ServiceNow consultants/partners
• Own program status reporting, risk identification, issue resolution, and dependency tracking
• Ensure all ServiceNow implementations follow best practices and configuration standards
• Manage stakeholder communication, program budgeting, and resource allocation
• Act as the escalation point for project managers and technical leads
• Ensure integration of ServiceNow with third-party tools and systems (as needed)
• Drive quality, performance, and post-deployment value realization of the ServiceNow platform

Requirements:

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
• 10+ years of program/project management experience with at least 3–5 years in ServiceNow delivery
• Deep understanding of ServiceNow modules and lifecycle management
• Experience with Agile, Waterfall, or hybrid delivery models
• Strong stakeholder and client-facing communication skills
• Ability to lead cross-functional teams in a distributed environment
• Hands-on experience with ServiceNow dashboards, reports, and governance models
• Familiarity with tools like JIRA, MS Project, ServiceNow PPM, or equivalent
• PMP / PgMP / ITIL / ServiceNow Certifications (e.g., ServiceNow Implementation Specialist) preferred

Preferred Skills:

• Experience managing ServiceNow implementations at scale across multiple geographies
• Exposure to integration projects with third-party systems (e.g., SAP, Oracle, Azure, AD)
• Proven ability to lead vendor relationships and partner engagements
• Knowledge of platform upgrades, patching strategy, and CMDB governance
• Background in enterprise IT transformation or digital workflow modernization

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Work Location: In person