Production Support Engineer

Production Support Engineer

Experience- 5+ years

Senior Application Support Engineer

Key Responsibilities:

• Provide

  L2/L3 support

  for business-critical applications, including those related to

  AML and Sanctions monitoring

  , ensuring performance, reliability, and compliance.
• Take

  ownership

  of supported applications, acting as the primary point of contact for troubleshooting, enhancements, and stakeholder communication.
• Support and maintain

  SQL Server

  environments, including query optimization and basic DBA tasks such as backups and user access.
• Monitor and troubleshoot

  C-Link

  integrations and data flows.
• Develop, maintain, and support ETL processes using

  IBM DataStage

  .
• Manage and support

  Managed File Transfer (MFT)

  systems to ensure secure and reliable data exchange.
• Write and optimize

  SQL queries

  for reporting, analysis, and data validation.
• Collaborate with compliance teams to ensure AML and Sanctions systems meet regulatory requirements.
• Document support procedures, known issues, and configuration details for knowledge sharing and audit readiness.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in application support or related technical roles.
• Strong experience with:

• SQL Server

  and

  SQL scripting

• C-Link

  (data integration and connectivity)

• IBM DataStage

  (ETL development and support)

• Managed File Transfer (MFT)

  tools and protocols

• AML and Sanctions

  systems and workflows
• Basic understanding of

  DBA tasks

  such as database backups, user management, and performance monitoring.
• Familiarity with incident management tools (e.g., ServiceNow, Jira).
• Strong problem-solving skills and ability to work independently.

Preferred Qualifications:

• Experience with scripting languages (e.g., PowerShell, Python) for automation.
• Exposure to cloud platforms (e.g., Azure, AWS).
• Understanding of ITIL practices and change management.
• Certification in SQL Server, DataStage, or AML compliance tools is a plus.