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Tech Mahindra
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Production Support Engineer

Production Support Engineer

Tech Mahindra

5 - 10 years

15 - 25 Lacs

Bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

L3 Support Shell scripting Production Support L2 Support SQL ITSM Application Support ITIL

Work Mode

Hybrid

Job Type

Full Time

Job Description

Application Support (Banking Domain Preferred):

Provide L2/L3 support for business-critical applications.
Manage incidents, problems, and changes in alignment with ITIL practices.
Collaborate with cross-functional teams to ensure application reliability and performance.

Database & SQL Expertise:

Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server.
Perform data analysis and troubleshoot database-related issues.

Linux & Shell Scripting:

Execute Linux commands for system monitoring and issue resolution.
Develop and maintain shell scripts for automation and operational efficiency.

Alert Management:

Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc.
Respond to alerts and take proactive actions to minimize downtime.

Logs Management:

Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities.
Conduct root cause analysis (RCA) and document findings.

ITIL & ITSM Practices:

Apply ITIL principles in managing service operations.
Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management.
Ensure compliance with SLAs and maintain high service quality standards.

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