Production Support Engineer

Job Title: TST support engineer Engineer II

Location:

Job Type:

Experience

As a TST Support Engineer, you'll ensure high availability, stability, and reliability of production systems. You'll own incident management, automation, and continuous improvement of infrastructure and deployment processes.

Looking for SRE engineers for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting.

Key Responsibilities

• Provide

  L2/L3 production support

  for mission-critical systems.
• Manage

  incidents, problems, and changes

  aligned with ITSM processes.
• Drive

  automation

  to improve operational efficiency.
• Collaborate with developers and cloud engineers for root-cause analysis and performance optimization.

Required Technical Skills

• Languages & Tools:

  Java, Python, Go, Shell scripting

• Databases:

  PostgreSQL, Couchbase, Oracle

• DevOps & Monitoring:

  Kubernetes, OpenShift, CI/CD, Splunk, ELK stack

• Cloud:

  Cloud networking, automation & deployment

• Others:

  REST Web Services, Vert.x, ServiceNow

Ideal Candidate

49 years of SRE / Production Support experience

ITSM, automation, and cloud technologies

Excellent troubleshooting and collaboration skills

Open to working in rotational shifts (excluding night shifts)