Production Support Engineer

The Value You Deliver

• You should be providing 2nd level support for identification and communication of environment/ application problems
• Assisting and gathering performance and availability metrics
• You need to Identify potential process improvements, and opportunities to streamline procedures
• Investigating potential new tools to reduce triage time and improve results
• You should carry out Application deployments and new server build outs.
• Overseeing small projects as both an individual contributor and as a team player
• You need to assist in on-going environment validation tasks
• You should participate in oncall rotations

The Skills that are Key to this role

Technical

• Ability to demonstrate through 8-12 years of work experience like knowledge on troubleshooting enterprise web applications, including configuration issues, in a Unix/Linux environment with Apache, Nginx , Tomcat .
• Working knowledge of AWS cloud platforms
• Working knowledge of Docker Container, Kubernetes is must
• A working knowledge of Jenkins is must
• A working knowledge of DataDog & Splunk is must .
• A working knowledge of python .
• Good working knowledge on ITIL processes like Incident management, Change management etc.,
• Demonstrated ability to ask the right questions to get to the bottom of issues, to identify root cause
• Skilled at balancing project work with interrupt-driven tasks and re-evaluating priorities frequently based on new information
• You should be able to prioritize issues for resolution, hold or escalation
• Tenacious and good with follow-through, recognizing things that need to be done and pushing self and others to achieve goals.
• Ability to learn new technologies on the job in a fast-paced environment

Behavioral-

• Good communication (written and verbal) and interpersonal skills.
• Positive relationship management and good facilitation skills.
• Passion for excellence and a desire to learn and to improve support strategies, processes, and procedures.
• Must be adaptable to change, work well under pressure, and be able to multi-task, while maintaining a positive outlook.
• Strong problem solving and troubleshooting skills.

The Skills that are Good to Have for this role

• Knowledge of Ansible, Terraform, Opentofu
• Knowledge of Load balancing tools like F5, AVI, log mining tool like Splunk. CD tool like uDeploy