Production Lead

Job Description

Expertise and Experience: Proven 12 to 15 years of work experience as a production Support in the past Hands-on experience with Microsoft OS/DB/Web servers (IIS) Ability to diagnose and troubleshoot basic technical issues Understanding of client/server technology and Cloud technologies Ability to provide step-by-step technical help, both written and verbal Monitoring and Analysis: Monitor application performance and analyze system logs to identify potential issues proactively. Work closely with the quality assurance team to validate bug fixes and new features Prior work experience of minimum 2 years as Lead Production Support. Engage with vendor and internal Product & Operation teams. Ensuring a comprehensive database of queries and resolutions are kept up to date. Should be well versed with Issue logging/tracking tools (ex. JIRA ) and procedures. Capable of managing & monitoring L2 & L3 production support team Should have good in analytical skills and hands-on in log level analysis Should have a perfectionist approach to strive zero- defects in system accuracy, risk controls and regulatory compliance Skills & Competencies: Troubleshooting skills Strong at SQL / query writing Technical knowledge of Java Backend, Front end Working knowledge of Windows /Linux/ Ubuntu OS, Shell scripting Wealth management experience (added advantage) Experience of Change and Release management Ability to get the User Acceptance Testing done with defined use cases of production issues. Knowledge of Oracle / SQL / PL-SQL is must Knowledge in API understanding is must Knowledge of SDLC concepts. Knowledge of Springboot framework is must Knowledge of AWS cloud is preferable. Show more Show less