Production Engineer

Job Requirements

Job Requirements

Role/ Job Title:

Function/ Department:

Business Unit:

Job Purpose

Roles & Responsibilities

• Experience in Trade Finance Application / Supply chain management.
• Hands-on in Technologies like Oracle Database, PL/SQL, Java, MQ
• Fair understanding with WebLogic, Apache Services, Linux.
• Responsible for Availability, Migrations and Capacity Maintenance & Upgrades of application.
• Handle Mandatory monthly/quarterly patching.
• Hands-on with Application Monitoring Activities
• Research, recommend, configure, and administer software configuration changes.
• Perform routine operations tasks (i.e. produce reports, stat files, etc.)
• Work with software vendor to have application issues fixed, both short term and long term (with root cause)
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods.
• Applies the identified job knowledge requirements for the role to make disciplined decisions in a timely fashion.
• Incident / Change Management:
• Tracking the incidents in Ticketing tool and acting accordingly.
• Good understanding on Incidents SLA, and strictly Adhering to defined SLA.
• Good understanding of Change and Release Management.
• Coordinating with the OEM / Vendor / Infra Team, for patch codes, bug fixes, upgrades.
  

Technical Skill Set

• Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server.
• System understanding and hands on experience on Application Support.
• Involves in planning and integrating the Business Continuity functions of Business Units.
• Handling application audits either internal or external.
• Responsible for Availability, Migrations and Capacity Maintenance & Upgrades of application.
• Handle mandatory monthly/quarterly patching.
  

Key Success Metrics

• Deliver & effectively track all the deliverables.
• Track improvements.
• Track L2, L3 escalations to closure
  

Experience:

Qualification: