Product Support Specialist

Job Title: Product Support Specialist

Location:

Employment Type:

Experience Level:

About House of EdTech

At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office.

Product Support Specialists

If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact!

About the Role

tech-savvy, learner-first Product Support Specialist

This role is ideal for someone who enjoys real-time problem-solving, collaborating across teams, and using modern tools to support high-impact learning.

What You’ll Do

• Act as the

  first point of contact

  for learners during live sessions—resolving doubts in real time with your

  camera on

  when needed.
• Provide

  prompt responses

  to live queries, especially during

  evening and weekend peak hours

  .
• Collaborate with

  support, tech, data, content, and sales

  teams to streamline learner experience and close feedback loops.
• Track and manage

  learner data

  such as attendance, feedback, and session engagement using:

• Google Sheets (advanced formulas, pivot tables)

• Google Forms

  for feedback collection

• Google Docs

  for documentation and internal notes
• Help build learner-facing materials:

• Solution videos

  ,

  session notes

  ,

  slide decks

  (Canva/PPT), and

  FAQs

• Organize and maintain a repository of common learner queries

• Review recorded sessions

  for quality assurance and learner experience gaps.
• Support new users and internal team members through

  training and onboarding

  .
• Use

  AI tools

  (ChatGPT, Claude, Gemini, Perplexity, etc.) to optimize support and content-related tasks.

What You’ll Need

• 1–3 years of experience in

  support, learning ops, education, or client/customer-facing roles

  .

• Confident communicator

  —comfortable speaking on camera during live sessions.
• Willingness to work

  evenings and weekends

  as needed during live learning.
• Strong hands on experience of:

• AI tools and platforms

  to assist with:

  SQL, Excel, Power BI, Tableau, Python, Machine Learning (intermediate level)

• Google Sheets

  ,

  Forms

  , and

  Docs

• Canva

  for presentations and visuals

Bonus Points For

• Prior experience in

  teaching, training, or peer learning environments

  .
• Exposure to

  LMS platforms

  and creating educational or support content.
• Experience managing learner communication workflows or CRM systems.
• Portfolio, GitHub, or content samples showing writing, training, or support work.

What We Offer

• Remote-first culture

  with flexibility and autonomy.

• Cross-functional exposure

  to product, content, data, and learner success teams.
• Access to

  cutting-edge AI tools

  and internal upskilling resources.
• A mission-driven, high-growth environment that puts learners first.

Apply Now & Take Your Career to the Next Level!

EMAIL:hr@houseofedtech.in