About Us We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role As an Engineering manager, you will be managing one of the most important reliability focus in Notion. Our AI Automation and QA team is mandated to provide the fast, easy to use and reliable platform to engineering teams for creating their end to end test cases. Your team is responsible for creating AI based automations for better triaging, problem solving, bug fixing and incident response. Additionally your team delivers shared modules that end to end test cases would use, providing reliability guardrails for the test suite not to flake in CI and CD pipelines, offering resources to engineering to help them to cover their functional domains, collaborating with engineering teams during new feature development for manual verification and handling manual smoke tests for the areas not being able to cover automation framework. What You'll Achieve Build and manage a diverse and inclusive team of AI Automation and QA engineers building tools for Notion engineers to triage problems faster, supporting agentic AI workflows and end to end testing platform using AI capabilities. You'll create a healthy environment in your team that embodies Notion's values. You'll recruit, coach, and develop engineers; you'll ensure engineers are regularly receiving feedback and are making progress on personal and professional goals. Collaborate closely with engineering teams to ensure new versions of Notion is shipped reliably and we found high priority bugs before Notion users find. You will have a critical impact on reducing MTTD (mean time to detect) incidents caused by code change. Facilitate planning—the prioritization, sequencing, and staffing of work—for your team. Responsible for maintaining a high-quality bar for everything your team ships. Skills You'll Need To Bring Over all 10+ years of experience in software Industry space and 2+ years of experience managing engineering teams with a record of shipping high-quality outcomes in a fast-paced environment You are hands-on. You feel comfortable to experiment new AI based agents, assistants and create a roadmap to solve reliability challenges. Deep background in automation testing, manual testing, regression and smoke testing. Passionate about navigating new AI based development and testing frameworks. Strong communication skills to empower and coordinate test and verification efforts across the eng org. Most teams you interact are US based. You have to be comfortable meeting with them in a regular cadence to keep reliability and functional correctness are top priorities of Notion. Create team environments that are at once collaborative, empowering, supportive, and challenging—ones where engineers do their best work. You value empathetic and direct communication enabling you to give and receive feedback effectively and create alignment cross-functionally or cross-teams. Nice To Have Lead or participated in a QA transformation from legacy manual methods to automation. You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work. We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Show more Show less

About Us We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role The Imports and Exports team enables seamless content transfer between Notion and other productivity tools. You will help build user experience and migration capabilities that ensure reliable, large-scale content transfers. Your work will drive user growth and support Notion's expansion into the enterprise market. We are looking for an experienced engineer who excels at problem-solving, collaborates effectively, and thrives in a team environment. What You'll Achieve You’ll contribute to Notion's user growth by building a delightful user experience that enables users to seamlessly migrate their content from existing productivity tools. You’ll contribute to the overall design, scale, reliability and robustness of the systems responsible for moving large amounts of customer data into and out of Notion. You would be enabling Notion move upmarket by working with a team of engineers and cross-functional partners across product, design & professional services to reliably migrate some of Notion’s biggest Enterprise customers from third-party applications. Skills You'll Need To Bring Proven track record of execution: You have 7+ years of engineering experience, including several years building world-class product experiences alongside a team of engineers. Building the team: You enjoy collaborating with both fellow engineers and cross-functional partners. You are a lifelong learner and invest in both your own growth, but also the growth, learning, and development of your teammates. Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think critically about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity flawlessly, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building. Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you're not ideological and can learn new technologies as you go. Empathetic communication: You clearly communicate complex ideas to both technical and non-technical stakeholders—whether you're explaining technical decisions in writing or brainstorming in real time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed. Nice To Haves You're proficient with any part of our technology stack: React, TypeScript, Node.js, Memcached, Postgres, Docker, and Elasticsearch. You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work. You have interests outside of technology, such as in art, history, or social sciences. We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Show more Show less

About Us We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role As a Support Manager, India Head will be responsible for building and leading a team of Enterprise Technical Support Agents in India. This includes building and implementing regional strategies as the CX leadership representative in region. You will collaborate closely with Global Customer Experience Managers to ensure a cohesive global operating cadence. This role will support the growth of CX within our India region, including leading cross-functional projects to improve agent and customer experience. The successful candidate should have extensive experience leading with data and experience managing a high-performing team of various levels. What You'll Achieve Lead regional Technical and Enterprise Support Teams in our India region, communicate a clear vision and strategy for the region, and hire key roles to support this vision Ensure consistent KPI attainment and develop strategies to solve for any regional performance challenges Set quarterly targets and partner with sales, success, and engineering to drive continuous improvement within the region Lead the launch of new Customer Experience programs in region Collaborate with the other Customer Experience Managers and Revenue Operations to define the rhythm of the business and global operating cadence to ensure consistency in information sharing and reporting Sit on the India leadership team and represent CX in India Propose and drive innovative cross-functional projects to solve ambiguous and open-ended agent and customer problems Own the translation of CX processes and materials to meet regional needs, taking cultural differences and regional priorities into account Participate in the global on-call rotation to cover incidents Skills You'll Need To Bring Atleast 4-5 years of work experience building and leading a high performing technical support team with talent at various stages of their careers Over all 12-15 years of working in experience in software Industry. Experience building robust and scalable processes spanning across go-to-market and technical teams Ability to deep dive and own projects individually while also delegating and empowering team members to deliver Strong executive presence and are able to influence both technical and non-technical audiences through data and analytics Extremely user-focused, with a passion for solving hard problems that increase the user quality of life for customers Strong analytical, debugging, and problem-solving skills able to analyze server and client application logs and identify the root cause of errors Strong data reporting and data analytics skills You are able to guide a team to balance user expectations while understanding policies and compliance boundaries Nice To Haves Experience launching a SaaS product in new markets within a global company Strong knowledge of Linux, APIs, NoSQL, MySQL and similar open source technologies Knowledge of Single Sign-on including OAuth, SAML, and SCIM Knowledge and experience writing scripts using one or more of the following languages - Python, Java, Javascript, or Typescript You are familiar with Notion We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Show more Show less

About Us We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes. What You'll Achieve Work closely with our largest customers providing white-glove support to solve the most challenging support interactions. Build and maintain strong relationships with enterprise customers, ensuring high levels of engagement and satisfaction. Work cross-functionally across engineering and product to build processes and manage issues. Perform advanced troubleshooting of products and embedded partner applications. Reproduce customer issues, perform initial codebase triage, and file bugs with Engineering. Manage to key performance metrics defined within the Product Operations Team. Respond to high-priority customer issues. Create and maintain internal knowledge libraries and contribute to the creation of user-facing content. Skills You'll Need To Bring At least 3-5 years of experience in technical support, technical account management, or a similar role. Excellent interpersonal and engagement skills with enterprise customers. Strong troubleshooting skills for desktop applications on Windows and macOS. Knowledge of Single Sign-On (SSO) protocols, including OAuth, SAML, and SCIM. Proficiency in analyzing server and client application logs to identify errors. Proficiency troubleshooting REST APIs Strong written and verbal communication skills for technical and non-technical audiences. Ability to balance user expectations with policies and compliance boundaries. Ability to work under pressure while remaining focused and professional. Effective collaboration skills with peers and cross-functional teams in multiple locations. Nice To Haves Knowledge of Linux, APIs, NoSQL, MySQL, and similar open-source technologies. Experience with scripting languages such as Python, Java, JavaScript, or TypeScript. Experience with API testing tools such as Postman Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. Show more Show less

About Us We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide. Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). About The Role We are seeking a Senior Software Engineer, Full Stack (8-16 years of experience) to work in the AI Connectors team. Notion AI connectors help customers find answers to questions outside of Notion, in applications like Slack and Google Drive. The team is responsible for ingesting data from third-party sources and continuously keeping it in sync to provide relevant information for our customers. We are seeking dynamic, skilled, and experienced engineers who have thrived in fast-paced environments and have a track record of delivering projects frequently. What You'll Achieve You’ll work with a team of engineers and cross-functional partners across product, design, data science, and user research to define a product strategy and drive execution through conception, research, implementation, and maintenance. You’ll build and maintain foundational pieces of Notion’s building blocks, enabling a wide array of use cases in Notion such as docs, wikis, issue tracking, project management, and more. You’ll contribute to the overall performance, reliability, and robustness of the Notion product, ensuring it scales elegantly across many dimensions. You’ll partner with engineering leaders to identify and execute against high leverage technical investment that ensure the long-term flexibility and sustainability of our core systems. Skills You'll Need To Bring Proven track record of execution: You have 6+ years of fullstack engineering experience, including building world-class product experiences alongside a team of engineers. Shipping quality user interfaces: You partner closely with product and deign to craft beautiful user experiences for large audiences, leveraging web technologies like HTML, CSS, JavaScript, and a modern UI framework like React. If you've experienced the technical challenges of rapid growth, that's a plus. Building the team: You enjoy collaborating with both fellow engineers and cross-functional partners. You are a lifelong learner and invest in both your own growth, but also the growth, learning, and development of your teammates. Thoughtful problem-solving: You approach problems holistically, starting with a clear and accurate understanding of the context. You think critically about the implications of what you're building and how it will impact real people's lives. You can navigate ambiguity flawlessly, decompose complex problems into clean solutions, while also balancing the business impact of what you’re building. Not ideological about technology: To you, technologies and programming languages are about tradeoffs. You may be opinionated, but you're not ideological and can learn new technologies as you go. Empathetic communication: You communicate nuanced ideas clearly, whether you're explaining technical decisions in writing or brainstorming in real time. In disagreements, you engage thoughtfully with other perspectives and compromise when needed. Nice To Haves You're proficient with any part of our technology stack: React, TypeScript, Node.js, and Postgres. You have built or contributed to an internal platform or framework in the past. You have experience driving teams toward shared goals and can balance business priorities with individuals’ strengths, areas of interest, and career development goals. You've heard of computing pioneers like Ada Lovelace, Douglas Engelbart, Alan Kay, and others—and understand why we're big fans of their work. You have interests outside of technology, such as in art, history, or social sciences. We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Show more Show less