We’re hiring a Product Support Consultant to ensure exceptional client service. Ideal candidates have strong IT support experience and expertise in cybersecurity, cloud solutions, backup, networking, and security. Work Time - 10:30 am - 7:30 pm ; Monday – Friday: Kakkanad Responsibilities · Assist in resolving technical issues under the guidance of senior team members, ensuring efficient and timely resolution of support tickets. · Address routine customer inquiries and escalate complex issues to the appropriate support level. · Maintain accurate records of support requests and solutions to contribute to the knowledge base. · Work closely with team members and other departments to support new product updates and releases. · Participate in training programs to develop technical skills and knowledge of company solutions. · Support the team in meeting service level agreements (SLAs) and ensuring customer satisfaction. · Assist in gathering and analyzing support metrics to identify trends and improve efficiency. · Continuously build knowledge of cybersecurity, cloud solutions, and networking technologies. Qualifications: · 3-6 years of experience in IT support or a related field. · Bachelor’s degree in Computer Science, Information Technology, or a related discipline. · Foundational troubleshooting skills with basic knowledge of operating systems, databases, and networking. Exposure to Datacenter operations, Backup/Disaster Recovery, Security, Cloud solutions, Hardware & Networking, and Virtualization Technologies is an advantage. · Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. · Strong communication, problem-solving, and interpersonal skills. Ability to adapt and manage tasks under guidance in a fast-paced environment. · Willingness to learn and develop skills in delivering quality support services. · Basic understanding of customer service principles and a professional approach to handling support queries. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Shift allowance Work Location: In person