We’re hiring a Product Support Consultant to ensure exceptional client service. Ideal candidates have strong IT support experience and expertise in cybersecurity, cloud solutions, backup, networking, and security. Work Time - 10:30 am - 7:30 pm ; Monday – Friday: Kakkanad Responsibilities · Assist in resolving technical issues under the guidance of senior team members, ensuring efficient and timely resolution of support tickets. · Address routine customer inquiries and escalate complex issues to the appropriate support level. · Maintain accurate records of support requests and solutions to contribute to the knowledge base. · Work closely with team members and other departments to support new product updates and releases. · Participate in training programs to develop technical skills and knowledge of company solutions. · Support the team in meeting service level agreements (SLAs) and ensuring customer satisfaction. · Assist in gathering and analyzing support metrics to identify trends and improve efficiency. · Continuously build knowledge of cybersecurity, cloud solutions, and networking technologies. Qualifications: · 3-6 years of experience in IT support or a related field. · Bachelor’s degree in Computer Science, Information Technology, or a related discipline. · Foundational troubleshooting skills with basic knowledge of operating systems, databases, and networking. Exposure to Datacenter operations, Backup/Disaster Recovery, Security, Cloud solutions, Hardware & Networking, and Virtualization Technologies is an advantage. · Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. · Strong communication, problem-solving, and interpersonal skills. Ability to adapt and manage tasks under guidance in a fast-paced environment. · Willingness to learn and develop skills in delivering quality support services. · Basic understanding of customer service principles and a professional approach to handling support queries. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Shift allowance Work Location: In person
As a Product Support Consultant, you will play a crucial role in ensuring exceptional client service. Your strong IT support experience and expertise in cybersecurity, cloud solutions, backup, networking, and security will be invaluable in this role. Your work hours will be from 10:30 am to 7:30 pm, Monday to Friday at Kakkanad. You will be responsible for assisting in resolving technical issues with the guidance of senior team members, ensuring efficient and timely resolution of support tickets. Additionally, you will address routine customer inquiries and escalate complex issues to the appropriate support level. Maintaining accurate records of support requests and solutions to contribute to the knowledge base will be essential. Collaboration with team members and other departments to support new product updates and releases is also a key aspect of the role. Participation in training programs to develop technical skills and knowledge of company solutions is expected. You will support the team in meeting service level agreements (SLAs) and ensuring customer satisfaction. Gathering and analyzing support metrics to identify trends and improve efficiency will be part of your responsibilities. Continuous learning and building knowledge of cybersecurity, cloud solutions, and networking technologies are encouraged. To qualify for this role, you should have 3-6 years of experience in IT support or a related field, along with a Bachelor's degree in Computer Science, Information Technology, or a related discipline. Foundational troubleshooting skills and basic knowledge of operating systems, databases, and networking are required. Exposure to Datacenter operations, Backup/Disaster Recovery, Security, Cloud solutions, Hardware & Networking, and Virtualization Technologies will be advantageous. Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are considered a plus. Strong communication, problem-solving, and interpersonal skills are essential. You should have the ability to adapt and manage tasks under guidance in a fast-paced environment. A willingness to learn and develop skills in delivering quality support services is expected. A basic understanding of customer service principles and a professional approach to handling support queries are necessary. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work location is in-person with a day shift, fixed shift, and shift allowance provided. If you meet these qualifications and are ready to contribute to a dynamic team environment, we encourage you to apply for the Product Support Consultant position.,
Job Summary: We are seeking a motivated and technically skilled L1 Security Engineer with hands-on experience or strong understanding of Zscaler security solutions (ZIA/ZPA). The candidate will be responsible for providing first-level technical support, monitoring security incidents, and assisting with the administration and troubleshooting of Zscaler-based environments. This role is ideal for someone with a keen interest in cybersecurity and cloud security, especially in Zero Trust environments. Key Responsibilities: Provide L1 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) related issues. Monitor and triage security alerts generated from Zscaler or integrated SIEM tools. Assist in the initial troubleshooting of user connectivity issues , authentication failures, or policy misconfigurations related to Zscaler services. Perform basic log analysis and generate incident tickets as per SOPs. Document and escalate complex issues to L2/L3 teams as needed. Support onboarding/offboarding of users with respect to Zscaler configurations. Maintain and update knowledge base articles and standard operating procedures (SOPs). Coordinate with internal IT and security teams to ensure seamless policy updates and device configurations. Perform periodic checks on Zscaler dashboards, tunnel status, certificate updates, and user activity reports. Required Skills & Qualifications: Bachelor’s degree or diploma in Computer Science, Information Technology, or related field. 1–3 years of experience in IT/security support. Working knowledge or certification in Zscaler (ZIA/ZPA). Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, VPN, proxy). Basic understanding of firewalls, secure web gateways, and identity providers (e.g., Azure AD, Okta). Experience with ticketing tools (e.g., ServiceNow, Jira). Strong communication and documentation skills. Ability to work in rotational shifts and under pressure. Job Type: Full-time Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: ZIA / ZPA: 1 year (Required) Work Location: In person
We’re Hiring: Digital Marketing Specialist (2–4 Yrs Experience)Looking for a results-driven marketer to plan and execute strategies across SEO, SEM, Content & Email Marketing. You’ll work with UX and creative teams to boost traffic, engagement, and conversions. What You’ll Do: Drive SEO (on-page, off-page, technical, local) & SEM campaigns.Create and manage blogs, case studies, newsletters & email campaigns.Optimize campaigns with A/B testing, analytics, and reporting.Collaborate cross-functionally to ensure brand consistency. What We’re Looking For: 2–4 years of digital marketing experience.Strong knowledge of SEO, SEM, content, and email marketing.Familiarity with tools like SEMrush, Ahrefs, Moz, Brevo, Google Ads.Excellent communication & project management skills. Apply now arya.p@dataguardnxt.com Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Partner Account Executive Looking for experienced candidates preferred with Minimum 1 yr. experience in IT direct sales Work Location : Kakkanad Requirements: 1 - 3 years in account management for a channel sales organization. Experience in the information technology industry direct sales is a must; Basic knowledge of cyber security products and the IT industry preferred. Strong sales background with a proven record of success; Ability to anticipate and understand reseller business needs. Bachelor’s degree in Business management/administration. Strong written and verbal communication skills. A knack for rolling up your sleeves and getting things done. Strong written, presentation, analytical and interpersonal skills. High proficiency in Excel, PowerPoint, and BI reporting tools. International travel required. Expertise in conducting online meetings and training often. Excellent written and verbal communication skills. Responsibilities: Build productive and profitable working relationships with partners. Identify and contact potential partners for new business opportunities. Provide product demo/trial and coordinate technical support to partners. Address partner concerns and queries promptly and ensure partner satisfaction. Develop competency and qualification plans for partners. Work with cross-functional teams to develop business strategies for lead generation. Develop a business plan to improve sales and profitability. Work with Sales, marketing and technical teams to achieve revenue goals. Coordinate with partners to prioritize, plan and manage business activities. Evaluate the effectiveness of the partner’s marketing plans and recommend improvements. Work with partners in monthly pipeline review and management activities. Oversee partner rewards and recognition programs. Organize partner meetings to discuss any issues and updates. Participate in internal business review and revenue forecasting activities Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Application Question(s): Current CTC Experience: Direct sales: 1 year (Required) B2B Sales: 1 year (Required) Channel Sales: 1 year (Required)
Partner Account Executive Looking for experienced candidates preferred with Minimum 1 yr. experience in IT direct sales Work Location : Kakkanad Requirements: 1 - 3 years in account management for a channel sales organization. Experience in the information technology industry direct sales is a must; Basic knowledge of cyber security products and the IT industry preferred. Strong sales background with a proven record of success; Ability to anticipate and understand reseller business needs. Bachelor’s degree in Business management/administration. Strong written and verbal communication skills. A knack for rolling up your sleeves and getting things done. Strong written, presentation, analytical and interpersonal skills. High proficiency in Excel, PowerPoint, and BI reporting tools. International travel required. Expertise in conducting online meetings and training often. Excellent written and verbal communication skills. Responsibilities: Build productive and profitable working relationships with partners. Identify and contact potential partners for new business opportunities. Provide product demo/trial and coordinate technical support to partners. Address partner concerns and queries promptly and ensure partner satisfaction. Develop competency and qualification plans for partners. Work with cross-functional teams to develop business strategies for lead generation. Develop a business plan to improve sales and profitability. Work with Sales, marketing and technical teams to achieve revenue goals. Coordinate with partners to prioritize, plan and manage business activities. Evaluate the effectiveness of the partner’s marketing plans and recommend improvements. Work with partners in monthly pipeline review and management activities. Oversee partner rewards and recognition programs. Organize partner meetings to discuss any issues and updates. Participate in internal business review and revenue forecasting activities Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Application Question(s): Current CTC Experience: Direct sales: 1 year (Required) B2B Sales: 1 year (Required) Channel Sales: 1 year (Required)
Location : Dubai ( initial 2 weeks training at Kochi office) Job Summary: Presales Engineer – Cybersecurity Solutions will work closely with the sales team to provide technical expertise and support in promoting and positioning the company’s cybersecurity solutions and services, including Security Operations Center (SOC) , Vulnerability Assessment and Penetration Testing (VAPT) , and other information security offerings .This role involves understanding customer requirements, preparing tailored solutions, conducting technical presentations, and ensuring successful handover to the implementation team. Key Responsibilities: Collaborate with the sales team to identify customer needs and develop appropriate cybersecurity solution proposals. Prepare and deliver technical presentations, demonstrations, and proof of concepts (POCs) for SOC, VAPT, and related security services. Assist in RFP/RFI responses , solution documentation, and proposal preparation. Design end-to-end cybersecurity architectures leveraging products and services such as SIEM, EDR, SOAR, Threat Intelligence, and Cloud Security. Evaluate and recommend security tools, frameworks, and methodologies suitable for client environments. Support account managers in client meetings and technical discussions to articulate value propositions. Conduct requirement analysis and gap assessments to propose suitable managed security services. Work closely with the SOC, VAPT, and delivery teams to ensure accurate scoping and successful project transition. Stay updated on emerging cybersecurity trends, threats, and technologies . Contribute to marketing collateral, case studies, and technical documentation when required. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 3–5 years of experience in presales, consulting, or technical roles within the cybersecurity domain. Strong understanding of: SOC operations and technologies (SIEM, SOAR, Threat Hunting, etc.) VAPT methodologies, tools, and reporting practices Network and endpoint security Cloud security concepts Excellent presentation, communication, and documentation skills . Ability to translate technical capabilities into business value . Relevant certifications (preferred): CEH, OSCP, CompTIA Security+, CISSP, CCSP, or equivalent. Job Type: Full-time Pay: ₹100,000.00 - ₹200,000.00 per month Ability to commute/relocate: Kochi M.G.Road, Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Experience: Pre-sales - Cyber Security Solution: 3 years (Required) Cybersecurity Consulting: 3 years (Required)
As a Partner Account Executive, you will be responsible for building productive and profitable working relationships with partners. Your key responsibilities will include: - Identifying and contacting potential partners for new business opportunities. - Providing product demos/trials and coordinating technical support to partners. - Addressing partner concerns and queries promptly to ensure partner satisfaction. - Developing competency and qualification plans for partners. - Working with cross-functional teams to develop business strategies for lead generation. - Developing a business plan to improve sales and profitability. - Collaborating with Sales, marketing, and technical teams to achieve revenue goals. - Coordinating with partners to prioritize, plan, and manage business activities. - Evaluating the effectiveness of the partner's marketing plans and recommending improvements. - Participating in monthly pipeline review and management activities with partners. - Overseeing partner rewards and recognition programs. - Organizing partner meetings to discuss any issues and updates. - Participating in internal business review and revenue forecasting activities. Qualifications Required: - 1-3 years of experience in account management for a channel sales organization. - Experience in the information technology industry direct sales is a must. - Basic knowledge of cyber security products and the IT industry preferred. - Bachelor's degree in Business Management/Administration. - Strong written and verbal communication skills. - Proficiency in Excel, PowerPoint, and BI reporting tools. - International travel may be required. - Expertise in conducting online meetings and training often. - Excellent written and verbal communication skills. This is a full-time position located in Kakkanad. Apply now and showcase your skills in direct sales, B2B sales, and channel sales to excel in this role.,