We’re hiring a Product Support Consultant to ensure exceptional client service. Ideal candidates have strong IT support experience and expertise in cybersecurity, cloud solutions, backup, networking, and security. Work Time - 10:30 am - 7:30 pm ; Monday – Friday: Kakkanad Responsibilities · Assist in resolving technical issues under the guidance of senior team members, ensuring efficient and timely resolution of support tickets. · Address routine customer inquiries and escalate complex issues to the appropriate support level. · Maintain accurate records of support requests and solutions to contribute to the knowledge base. · Work closely with team members and other departments to support new product updates and releases. · Participate in training programs to develop technical skills and knowledge of company solutions. · Support the team in meeting service level agreements (SLAs) and ensuring customer satisfaction. · Assist in gathering and analyzing support metrics to identify trends and improve efficiency. · Continuously build knowledge of cybersecurity, cloud solutions, and networking technologies. Qualifications: · 3-6 years of experience in IT support or a related field. · Bachelor’s degree in Computer Science, Information Technology, or a related discipline. · Foundational troubleshooting skills with basic knowledge of operating systems, databases, and networking. Exposure to Datacenter operations, Backup/Disaster Recovery, Security, Cloud solutions, Hardware & Networking, and Virtualization Technologies is an advantage. · Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus. · Strong communication, problem-solving, and interpersonal skills. Ability to adapt and manage tasks under guidance in a fast-paced environment. · Willingness to learn and develop skills in delivering quality support services. · Basic understanding of customer service principles and a professional approach to handling support queries. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Monday to Friday Supplemental Pay: Shift allowance Work Location: In person
As a Product Support Consultant, you will play a crucial role in ensuring exceptional client service. Your strong IT support experience and expertise in cybersecurity, cloud solutions, backup, networking, and security will be invaluable in this role. Your work hours will be from 10:30 am to 7:30 pm, Monday to Friday at Kakkanad. You will be responsible for assisting in resolving technical issues with the guidance of senior team members, ensuring efficient and timely resolution of support tickets. Additionally, you will address routine customer inquiries and escalate complex issues to the appropriate support level. Maintaining accurate records of support requests and solutions to contribute to the knowledge base will be essential. Collaboration with team members and other departments to support new product updates and releases is also a key aspect of the role. Participation in training programs to develop technical skills and knowledge of company solutions is expected. You will support the team in meeting service level agreements (SLAs) and ensuring customer satisfaction. Gathering and analyzing support metrics to identify trends and improve efficiency will be part of your responsibilities. Continuous learning and building knowledge of cybersecurity, cloud solutions, and networking technologies are encouraged. To qualify for this role, you should have 3-6 years of experience in IT support or a related field, along with a Bachelor's degree in Computer Science, Information Technology, or a related discipline. Foundational troubleshooting skills and basic knowledge of operating systems, databases, and networking are required. Exposure to Datacenter operations, Backup/Disaster Recovery, Security, Cloud solutions, Hardware & Networking, and Virtualization Technologies will be advantageous. Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are considered a plus. Strong communication, problem-solving, and interpersonal skills are essential. You should have the ability to adapt and manage tasks under guidance in a fast-paced environment. A willingness to learn and develop skills in delivering quality support services is expected. A basic understanding of customer service principles and a professional approach to handling support queries are necessary. This is a full-time, permanent position with benefits including health insurance and Provident Fund. The work location is in-person with a day shift, fixed shift, and shift allowance provided. If you meet these qualifications and are ready to contribute to a dynamic team environment, we encourage you to apply for the Product Support Consultant position.,
Job Summary: We are seeking a motivated and technically skilled L1 Security Engineer with hands-on experience or strong understanding of Zscaler security solutions (ZIA/ZPA). The candidate will be responsible for providing first-level technical support, monitoring security incidents, and assisting with the administration and troubleshooting of Zscaler-based environments. This role is ideal for someone with a keen interest in cybersecurity and cloud security, especially in Zero Trust environments. Key Responsibilities: Provide L1 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) related issues. Monitor and triage security alerts generated from Zscaler or integrated SIEM tools. Assist in the initial troubleshooting of user connectivity issues , authentication failures, or policy misconfigurations related to Zscaler services. Perform basic log analysis and generate incident tickets as per SOPs. Document and escalate complex issues to L2/L3 teams as needed. Support onboarding/offboarding of users with respect to Zscaler configurations. Maintain and update knowledge base articles and standard operating procedures (SOPs). Coordinate with internal IT and security teams to ensure seamless policy updates and device configurations. Perform periodic checks on Zscaler dashboards, tunnel status, certificate updates, and user activity reports. Required Skills & Qualifications: Bachelor’s degree or diploma in Computer Science, Information Technology, or related field. 1–3 years of experience in IT/security support. Working knowledge or certification in Zscaler (ZIA/ZPA). Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, VPN, proxy). Basic understanding of firewalls, secure web gateways, and identity providers (e.g., Azure AD, Okta). Experience with ticketing tools (e.g., ServiceNow, Jira). Strong communication and documentation skills. Ability to work in rotational shifts and under pressure. Job Type: Full-time Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: ZIA / ZPA: 1 year (Required) Work Location: In person