L1 Security Engineer – Zscaler Specialist

Job Summary:

We are seeking a motivated and technically skilled L1 Security Engineer with hands-on experience or strong understanding of Zscaler security solutions (ZIA/ZPA). The candidate will be responsible for providing first-level technical support, monitoring security incidents, and assisting with the administration and troubleshooting of Zscaler-based environments. This role is ideal for someone with a keen interest in cybersecurity and cloud security, especially in Zero Trust environments.

Key Responsibilities:

• Provide L1 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) related issues.
• Monitor and triage security alerts generated from Zscaler or integrated SIEM tools.
• Assist in the initial troubleshooting of user connectivity issues, authentication failures, or policy misconfigurations related to Zscaler services.
• Perform basic log analysis and generate incident tickets as per SOPs.
• Document and escalate complex issues to L2/L3 teams as needed.
• Support onboarding/offboarding of users with respect to Zscaler configurations.
• Maintain and update knowledge base articles and standard operating procedures (SOPs).
• Coordinate with internal IT and security teams to ensure seamless policy updates and device configurations.
• Perform periodic checks on Zscaler dashboards, tunnel status, certificate updates, and user activity reports.

Required Skills & Qualifications:

• Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.
• 1–3 years of experience in IT/security support.
• Working knowledge or certification in Zscaler (ZIA/ZPA).
• Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, VPN, proxy).
• Basic understanding of firewalls, secure web gateways, and identity providers (e.g., Azure AD, Okta).
• Experience with ticketing tools (e.g., ServiceNow, Jira).
• Strong communication and documentation skills.
• Ability to work in rotational shifts and under pressure.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ZIA / ZPA: 1 year (Required)

Work Location: In person