Dataguard Technologies LLC

Job Summary: We are seeking a motivated and technically skilled L1 Security Engineer with hands-on experience or strong understanding of Zscaler security solutions (ZIA/ZPA). The candidate will be responsible for providing first-level technical support, monitoring security incidents, and assisting with the administration and troubleshooting of Zscaler-based environments. This role is ideal for someone with a keen interest in cybersecurity and cloud security, especially in Zero Trust environments. Key Responsibilities: Provide L1 support for Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) related issues. Monitor and triage security alerts generated from Zscaler or integrated SIEM tools. Assist in the initial troubleshooting of user connectivity issues , authentication failures, or policy misconfigurations related to Zscaler services. Perform basic log analysis and generate incident tickets as per SOPs. Document and escalate complex issues to L2/L3 teams as needed. Support onboarding/offboarding of users with respect to Zscaler configurations. Maintain and update knowledge base articles and standard operating procedures (SOPs). Coordinate with internal IT and security teams to ensure seamless policy updates and device configurations. Perform periodic checks on Zscaler dashboards, tunnel status, certificate updates, and user activity reports. Required Skills & Qualifications: Bachelor’s degree or diploma in Computer Science, Information Technology, or related field. 1–3 years of experience in IT/security support. Working knowledge or certification in Zscaler (ZIA/ZPA). Familiarity with networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, VPN, proxy). Basic understanding of firewalls, secure web gateways, and identity providers (e.g., Azure AD, Okta). Experience with ticketing tools (e.g., ServiceNow, Jira). Strong communication and documentation skills. Ability to work in rotational shifts and under pressure. Job Type: Full-time Pay: Up to ₹40,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: ZIA / ZPA: 1 year (Required) Work Location: In person