Product Support Executive

Company Profile:

US- product based company

‘Know Your Provider’ (KYP)

We were ranked among the top 500 fastest growing technology companies in North America by ‘Deloitte Fast 500’ – 2018. Our products won ‘Most Innovative Product of the Year – 2018’ and ‘BIG Innovation Award – 2019’. Digital Harbor was voted by employees as “Best Place to Work” in 2018 & 2019.

Job Title:

Location:

Experience Required:

Employment Type:

About the Role

We’re hiring a Product Support Executive to join our team during the beta rollout of our product. You’ll be the primary point of contact for logging bugs and tracking issues reported by internal users. This role is critical in helping our product team stay organized and responsive as we build toward a stable release.

What You’ll Do

• Log all product issues and bugs reported by internal users during the beta phase
• Add clear, detailed and reproducible bug reports in JIRA
• Follow up with users when needed to gather more information or confirm fixes
• Organize and prioritize reported issues based on urgency and impact
• Work closely with product manager, project manager, developers and QAs to ensure clarity and timely resolution
• Maintain accurate status updates on all logged tickets
• Share periodic summaries of issue trends to support continuous improvement

What We’re Looking For

• 2 to 3 years

  of experience in

  product support, QA, or tech support roles

• Proficient with

  JIRA

  or similar

  bug-tracking tools

• Strong

  communication and documentation

  skills
• Detail-oriented and process-driven mindset
• Comfortable working in a fast-paced product development environment
• Based in Bangalore and open to working from our office

Nice to Have

• Experience with

  internal beta programs or early-stage product testing

• Familiarity with

  tools like Slack, Confluence, or Notion