Product Support Executive

As a Product Support Executive at Digital Harbor, Inc., located in Bangalore, you will play a crucial role in the beta rollout phase of our innovative product. Your main responsibility will be to serve as the primary point of contact for internal users reporting bugs and tracking issues. By ensuring clear and detailed bug reports in JIRA, you will contribute to maintaining the organization and responsiveness of our product team as we strive towards a stable release. Your key responsibilities will include logging all product issues and bugs reported during the beta phase, following up with users for additional information or verification of fixes, organizing and prioritizing reported issues based on their urgency and impact, collaborating closely with the product manager, project manager, developers, and QAs for clarity and timely resolution, providing accurate status updates on all logged tickets, and sharing periodic summaries of issue trends to facilitate continuous improvement. To excel in this role, you should possess 2 to 3 years of experience in product support, QA, or tech support roles, be proficient with bug-tracking tools like JIRA, exhibit strong communication and documentation skills, have a detail-oriented and process-driven mindset, feel comfortable working in a fast-paced product development environment, and be based in Bangalore with a willingness to work from our office. While not mandatory, it would be advantageous to have experience with internal beta programs or early-stage product testing, as well as familiarity with collaboration tools such as Slack, Confluence, or Notion. Join us at Digital Harbor to be part of a forward-thinking team dedicated to transforming enterprises through cutting-edge technology and innovative solutions.,