In this role the engineer has to work with the customer support teams working in areas of Interiors products. This position will focus on providing support to our Airline customers//' requests by managing across different groups, sound knowledge and technical expertise in designing repairs and providing technical solutions, proactively assess and resolve customer issues and process warranty climes. This position offers a unique opportunity to work on real-time technical challenges faced by airlines in support of safety operation and return to service.

Primary Responsibilities:

Quickly understands and assesses Airlines//' unique requirements and provides technical and informational support for in-service issues. Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions. Reviews engineering drawings and installations to ensure customer questions/concerns are resolved. Design repair solutions for medium-to-complex technical issues requiring creativity and ingenuity in helping airlines/MRO with operational and maintenance requirements. Assists in the development of customer correspondence for continued safe operation and maintenance of equipment. Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements. Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders. Work with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.

Basic Qualifications:

Bachelors or Master//'s degree in Mechanical engineering or Aeronautics with 2 to 3 years of relevant experience in a similar role. Sound knowledge of repairs, maintenance, various inspection methods and common defects. Demonstrate technical understanding of maintenance, repair, overhaul, and regulatory requirements in the commercial aircraft industry. Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks. Preferred Skills:

Supporting end users in Product Support activities and Aftermarket customer service role is highly preferrable. To assist Customer in providing technical solutions, verification, validation and evaluating alternatives. Functional knowledge of Interiors products and its components on various civil aircraft programs Conversant with maintenance manuals such as Component Maintenance Manual, Service Bulletins, Aircraft Maintenance Manual, Airworthiness Directives, etc. Good verbal & written communication, presentation and collaborative skills with positive attitude Experience in handling of repair, maintenance and documentation. Good team player, willing to work in a dynamic and fast paced collaborative environment Ability to organize, prioritize, multi-task, manage time effectively, meticulous towards quality and schedule of programs. Ability to work under pressure in a fast-paced environment with short lead times handling multiple tasks. Willingness to expand into technical areas without prior experience.

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Product Support Engineer