Posted:2 days ago|
Platform:
Work from Office
Full Time
Location: Gurgaon
Functional Area: Operations
Education Qualification: B. Tech, BCA, MCA/ Any Graduate
Experience: 1-2.5 Years
• Respond to and log all inquiries received from clients via telephone, chat,
email, or web site
• Maintain detailed documentation and updating tickets for all incoming support
requests in real-time
• Keep well documented and updated case notes on all tickets daily
• Provide daily communication to clients on outstanding ticket status
• Identify, analyze, troubleshoot and resolve client service requests
• Work as a team member to collaboratively resolve client requests and technical
issues, partners and vendors.
• Participate in group discussions, meetings, work teams, and company staff
meetings and events.
• Provide first level customer support including troubleshooting basic issues with
software applications
• Manage multiple cases at one time
• Ask and gather intelligent questions about the clients business and accurately
record in ticketing system
• Properly escalate tickets to a higher level of support as necessary including
service that exceeds skill level or any other issue that could impact customer
satisfaction
Saloni - 6398630632
Ishani - 9076592318
Bestal Hr
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