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3G Hr Services
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International Technical Support | 0-1+ Yrs | Upto 4.0 LPA | Uppal, Hyd

International Technical Support | 0-1+ Yrs | Upto 4.0 LPA | Uppal, Hyd

3G Hr Services

0 - 5 years

2 - 4 Lacs

hyderabad

Posted:2 hours ago| Platform:

Apply

Skills Required

customer support technical support voice process international voice troubleshooting us process international process customer handling international bpo international voice process uk process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

3GHR Services!!

"International Technical Support"

Role:

Experience:

Salary:-

Freshers:

Experienced:

Shifts: - 4

Night Shifts

Location:

2 Way Cab

Skills:

Troubleshooting

Voice Process Experience

Technical Support Experience

Roles and Responsibilities:

To provide best in class Technical support to customers over Phone.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard operating procedures & escalate to internal teams for quicker resolution.
Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
Documenting all troubleshooting performed on the call

Desired Candidate Profile:

Basic networking skills
Ability to work under pressure with high attention to detail
Excellent communication and interpersonal skills
Flexibility to work rotational shifts
Graduate or Post Graduate

Contact:

- 9100418788

8520802095

9966585157

3ghr37@gmail.com

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