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Sr. Engineer Tech Support - L2 Engineer

Sr. Engineer Tech Support - L2 Engineer

5 - 10 years

|

12 - 15 Lacs

hyderabad pune bengaluru

Posted:2 hours ago| Platform:

Apply

Skills Required

l2 avaya epm sbc technical support cm sm aes pom

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle escalated issues from Level 1 support.

Troubleshoot Avaya telephony systems including CM, SM, AES, SBC, EPM,POM,CMS and Messaging.
Analyze call flows, traces, and logs for diagnosing issues.
Resolve issues related to SIP, H.323, PRI, and VoIP call failures
Perform daily system health checks and maintenance.
Manage user and agent configurations, extensions, VDNs, vectoring, and hunt groups.
Maintain and administer voicemail systems (e.g., Avaya Aura Messaging, Modular Messaging).
Implement configuration changes as per approved change requests.
Coordinate with L3/vendor teams for complex changes or upgrades.
Apply patches or firmware updates in coordination with L3 support.
Maintain updated configuration and issue-resolution documentation.
Generate regular reports on incident trends, uptime, and capacity.

Interested candidates kindly share your resumes on anju@smart-source.in

Regards,

Anju Salunke

Smart Source

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