Product Specialist
Who are we?
We are Spyne, redefining how cars are marketed and sold with cutting-edge
Generative AI
. What started as a bold idea using AI-powered visuals to help dealers sell online faster has evolved into a full-fledged AI-first automotive retail ecosystem
. Backed by
$16M in Series A funding
from Vertex Ventures, Accel
, and other top investors, we re scaling fast: Expanded across the
US & EU markets
Launched
industry-first AI-powered Image & 360 solutions
Achieved a
5X revenue surge in 15 months
, aiming for 3-4X growth this year
Know Our Journey
2020: Launched as a visual merchandising platform.
2023: Pivoted to AI-driven automotive retail solutions.
2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more.
Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships.
Read more about us:
Studio AI Product
- t.ly/t0Ko5
Retail AI Product -
t.ly/EyKC9
Series A Announcement -
Spyne raises $16 Mil!
Spyne raising another round!!
Spyne secures funding for US Expansion!
What Are We Looking For?
We are hiring a
Product Specialist
who will be the first point of contact for customers, helping them resolve product-related queries and ensuring an excellent customer experience. You will work closely with technical teams for escalations while contributing to knowledge-sharing initiatives that empower users. If you are
customer-focused, proactive, and passionate about problem-solving
, this role is for you!
Location:
Gurugram (Work from Office)
Shift:
US Shift (6:00 PM 3:00 AM IST)
Role:
Full-time, 1 3 years experience
What Will You Do?
-
Customer Support
Handle queries via email, chat, and phone with timely, accurate resolutions. -
Troubleshooting
Diagnose and resolve product-related issues; guide customers step-by-step. -
Escalation Management
Coordinate with Tech L1/L2 teams for advanced technical issues. -
Ticket Management
Update ticket status, track progress, and ensure SLA compliance. -
Documentation & Feedback
Record recurring issues and share feedback with product/engineering teams. -
Knowledge Base
Contribute to FAQs, help articles, and self-service resources. -
Customer Satisfaction
Deliver empathetic, solution-oriented support for high satisfaction. -
What You Must Have
Education & Experience:
- 1 3 years in customer or product support (preferably SaaS/tech).
Skills & Expertise:
- Strong verbal and written communication skills.
- Proficiency in handling multiple tickets and prioritizing under pressure.
- Familiarity with support tools (Freshdesk, Zendesk, or similar) is a plus.
- Strong troubleshooting, analytical, and coordination abilities.
- A customer-first, ownership-driven attitude.
Mindset & Work Setup:
- Comfortable working in US shift (6:00 PM 3:00 AM IST).
- Proactive approach with focus on continuous improvement.
Why Spyne?
We are an
employee-centric company
with a people-first culture: -
Comprehensive Health & Life Coverage
GMC, GPA & GTLI benefits for you and your family. -
Performance-Driven Growth
Fast career progression & ownership opportunities. -
Elevate L&D Program
Access to LinkedIn Learning, mentorship, and AI projects. -
Office-First Advantage
Real-time collaboration in a high-energy workplace.
Additional Perks:
- Exposure to global customers and cutting-edge products.
- Collaborative culture with continuous learning opportunities.
- Cross-functional collaboration with tech and product teams.
- Competitive salary and growth-driven environment.
If you are passionate about
delivering exceptional customer experiences
and want to grow in a fast-paced AI-first company
, apply now and join us at Spyne!
