Product Owner

Product Owner

The Product Owner will be responsible for the platform’s end-to-end lifecycle, from roadmap development and stakeholder engagement to compliance, continuous improvement, and financial stewardship.

Key Responsibilities:

1. Strategic Leadership

• Define, maintain, and communicate the platform roadmap.
• Align platform capabilities with long-term business strategy and enterprise architecture.
• Evaluate emerging technologies and trends relevant to MDM platforms.

2. Operational Excellence

• Ensure platform performance, scalability, availability, and security.
• Oversee operational processes including incident, change, and release management.
• Maintain comprehensive platform documentation and a robust knowledge base.

3. Financial Stewardship

• Manage platform budget and drive cost optimization initiatives.
• Monitor licensing, resource usage, and ensure value realization.
• Support vendor contract management and renewals.

4. Stakeholder Engagement

• Serve as the primary point of contact for platform-related matters.
• Facilitate collaboration across IT, business units, and vendors.
• Engage with potential new internal customers/domains to understand and plan for their platform needs.

5. Governance & Compliance

• Define and enforce platform-specific policies, standards, and best practices.
• Ensure adherence to enterprise security policies and regulatory requirements.
• Monitor audit readiness and risk management metrics.

6. Continuous Improvement

• Track platform performance metrics and collect user feedback.
• Drive enhancements, innovation, and modernization initiatives to meet evolving business demands.
• Identify opportunities for automation and process optimization.

7. Platform Lifecycle Management

• Oversee platform onboarding, upgrades, and decommissioning.
• Ensure platform scalability, sustainability, and alignment with IT standards.