Product Operations Analyst OneMarket - Data Operations

Primary Responsibilities: “OneMarket Insights” Spend Analytics Data Operations (Run It) Support the monthly “Ingest to Publish” (I2P) data enrichment process through ingestion, normalization, categorization and enrichment processes for a group of clients Part of a team that manages multiple client data pipeline workflows on a recurring monthly schedule Lead or support (work in pairs) a particular client workflow operation that takes between 1-5 days per month depending on the client Maintain the Enrichment tool configuration, proactively driving continuous process & data quality improvement Provide Spend Analytics reporting support for clients as needed Maintenance of I2P process documentation Cleansing and maintaining data to ensure accuracy Managing data ingestion and reporting schedules

Do

1. Design and Develop solutions as per client’s specifications

• Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements
• Test  the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)
• Produce specifications and determine operational feasibility by integrating software components into a fully functional software system
• Create a prototype as per the engineering drawings & outline CAD model is prepared
• Perform failure effect mode analysis (FMEA) for any new requirements received from the client
• Provide optimized solutions to the client by running simulations in virtual environment
• Ensure software is updated with latest features to make it cost effective for the client
• Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems
• Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software

2. Provide customer support and problem solving from time to time

• Perform defect fixing raised by the client or software integration team while solving the tickets raised
• Develop software verification plans and quality assurance procedures for the customer
• Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
• Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
• Comply with project plans and industry standards

3. Ensure reporting & documentation for the client

• Ensure weekly, monthly status reports for the clients as per requirements
• Maintain documents and create a repository of all design changes, recommendations etc
• Maintain time-sheets for the clients
• Providing written knowledge transfer/ history of the project

Deliver

No.

Performance Parameter

Measure

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