Product Manager

Product Manager

Location:

Reporting To:

Experience:

About Phonon

Phonon is a pioneer in delivering customer communication automation solutions across BFSI, Aviation, and Enterprise sectors. We design, build, and manage high-availability communication systems that combine voice, web, and messaging to deliver seamless real-time customer experiences. Our platforms handle millions of interactions daily—connecting customers, systems, and outcomes.

Role Overview

Product Manager

Managing Director and CTO

Key Responsibilities

1. Product Planning & Roadmap

• Define and maintain the product roadmap aligned with company strategy.
• Manage product backlogs and release plans across multiple cross-functional teams.
• Translate business goals into technical deliverables, milestones, and sprint outcomes.

2. Customer Onboarding & Delivery

• Oversee technical onboarding for enterprise customers—ensuring smooth integration, data mapping, and deployment.
• Collaborate with pre-sales and customer success teams to provide solution architecture support.
• Ensure delivery timelines and technical documentation are maintained throughout the onboarding lifecycle.

3. Cross-functional Leadership

• Coordinate with engineering, QA, pre-sales, and operations to ensure smooth delivery.
• Maintain technical and operational metrics—uptime, latency, error rates, and release quality.
• Provide mentorship and guidance to junior engineers and PMs in product and delivery practices.

4. Architecture & Solutioning (Good to have)

• Work with the CTO and engineering teams to design system architecture for scalability, reliability, and performance.
• Translate customer requirements into detailed technical solutions—especially in areas involving telephony, APIs, and messaging.
• Conduct design reviews, identify risks, and ensure alignment with long-term platform goals.

Required Skills & Qualifications

• 12–15 years

  of experience in

  product, solution, or project management

  , preferably in enterprise software or telecom/VoIP platforms.
• Proven experience leading technical teams and driving end-to-end solution delivery.

• Certification:

  PMP, CSPO, or equivalent experience in Agile Product Delivery.
• Strong understanding of

  software architecture, APIs, integrations, and distributed systems.

• Excellent written and verbal communication skills; ability to bridge business and technology conversations.

Technical Stack Exposure (Good to have)

• Backend:

  Linux, J2EE, Spring, Apache Software Foundation tools.

• Frontend:

  AngularJS, React.

• Telecom / Communication Stack:

  Asterisk, FreeSWITCH, OpenSIPs, SIP, VoIP, WebRTC.

• Databases:

  MySQL, MongoDB.

• Versioning & DevOps:

  Git, Jenkins, Docker, or similar tools (preferred).

Why Phonon

• Work directly with the founding leadership of India’s leading customer communication automation company.
• Solve complex, high-impact problems across telecom, BFSI, and aviation industries.
• Be part of a product-first, innovation-driven culture that values architecture, reliability, and business outcomes equally.